Leads and directs a field services personnel in addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
*Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
* Recommends replacement or repair of defective components in atypical situations; assists field services personnel with resolving more complex issues.
*Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
*Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members. Provides input on the performance of assigned employees to management.
High school diploma or General Education Degree (GED) and five (5) years installation or related experience, or equivalent combination of education and experience. Requires knowledge gained through completion of Truss Technician Training Levels I and 2 certification.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
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