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Field Service Supervisor

Canon Solutions America • Omaha, NE

Overview

Are you an innovator when coming up with an operational game plan? Does your well-executed strategies have you hitting your goals and targets often?   Canon Solutions America, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon’s hardware and software technology-based solutions to keep our customers moving forward. If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.  

Responsibilities

  We’re actively searching for a superstar to: - Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software. - Select, hire, train, and develops current and new technical specialists. - Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction. - Oversee the warehousing process as it relates to inventory. - Publish, distribute, train, and enforce all current published standards. - Maintain customer satisfaction by ensuring his\her staff repairs Canon equipment quickly and efficiently.

Qualifications

PLEASE NOTE: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include a COVID-19 vaccination and other measures relating to COVID-19.    Our ideal candidate has: - Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Field service experience. - Strong communication skills, including the desire to develop and lead a team. - Excellent time management skills. - Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - The ability to travel (valid driver's license and acceptable driving record necessary). - Must be able to walk and lift/carry up to 50 pounds.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/ We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA

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