Job Description

Overview

This role will be responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues. The Electro-Mechanical Field Service Technician will prepare comprehensive service reports to support system improvements and generating additional opportunities. This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and electrical customer issues.

Job Responsibilities

• Operate machinery to demonstrate equipment operation and analyze malfunctions.
• Travel to both domestic and international customer locations for long and short-term support
• When assigned as a project lead, lead on-site team, and communicate with customer and ATS Project Manager.
• Coordinate 3rd party vendors and assist in resolving technical issues.
• Follow ATS and customer’s plant and safety regulations while at their facility.
• Complete detailed Service Report for the services provided on a daily/weekly basis
• Be available to be on-call on a rotational basis.
• Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
• Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
• Facilitate warranty/non-warranty claims with the customer.
• Coordinate service projects including team meetings, schedule and financials as required.
• Assist others and take on temporary or permanent assignments as requested by the Service Manager.
• Maintain up-to-date knowledge on current products and equipment used at ATS
• Responsible for meeting or exceeding customer expectations in an efficient manner.
• Show current certification or obtain certification to operate forklifts, cranes, and other material handling equipment.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all ATS health and safety rules and procedures.
• Follow customer’s plant and safety regulations while at their facility.

Qualifications

• A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent
• 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician)
• An excellent understanding of pneumatics and hydraulics with basic electrical and system control
• Aptitude to read drawings, reference manuals & assembly system instruction guides
• Well versed with troubleshooting of mechanical systems
• Experience in working with customers to resolve problems
• Proficient with Microsoft Word, Outlook, & Excel
• Ability to read, speak, write, & understand English in a professional manner
• Strong initiative, innovative, and keen attention to detail
• Ability to work effectively in fast-paced environment
• Excellent interpersonal & communication skills
• Ability and willingness to travel up to 95%
• Willingness & ability to be on-call on a rotational basis
• Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function

Health, Safety and Environment

• Work in compliance with divisional health, safety and environmental procedures.
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
• Report any unsafe conditions or unsafe acts.
• Report defects in any equipment or protective device.
• Ensure that the required protective equipment is used for the assigned tasks.
• Attend all required health, safety, and environmental training.
• Report any accidents/incidents to supervisor.
• Assist in investigating accidents/incidents.
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

• Work in compliance with divisional health, safety and environmental procedures.
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
• Report any unsafe conditions or unsafe acts.
• Report defects in any equipment or protective device.
• Ensure that the required protective equipment is used for the assigned tasks.
• Attend all required health, safety, and environmental training.
• Report any accidents/incidents to supervisor.
• Assist in investigating accidents/incidents.
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.