Description

Join a mission that truly matters.

At Kreg Therapeutics, we partner with hospitals to improve outcomes for their most complex patients. Our specialty beds and 24/7 rental services help clinical teams mobilize patients safely, efficiently, and compassionately. As a fast-growing, mission-driven company, we empower our teams to take ownership, innovate, and make measurable impact every day.

We are seeking a dedicated Field Service Representative (FSR) to support our operations through delivery, setup, service, and pickup of rental medical equipment. This hands-on role is essential in helping medical teams provide high-quality care.

Position Overview

The Field Service Representative reports to the Operations Manager and local Supervisors and serves as a direct point of support for our hospital partners. This role includes driving, customer service, equipment handling, cleaning/disinfecting, and problem-solving within clinical environments. Training is provided on all Kreg products and protocols.

Essential Job Functions

Driving & Delivery Responsibilities

· Safely deliver, service, and pick up medical equipment at customer facilities.

· Operate and meet competency expectations for a 28-foot box truck; adhere to all company safe-driving standards.

· Maintain communication with Central Dispatch regarding routing and order updates.

· May drive between 10–250 miles per day, depending on route assignments

Customer Service & On-Site Support

· Serve as a professional and customer-focused point of contact at each facility.

· Build positive relationships; provide basic equipment training to on-site staff when needed.

· Use sound judgment to troubleshoot route challenges and ensure service-level commitments.

Equipment Handling & Physical Requirements
(These represent essential job functions and are performed with or without reasonable accommodation.)

· Prepare equipment for patient use, including cleaning, disinfecting, inspecting, and testing.

· Move, load, and maneuver specialty medical beds and equipment—up to 1,000 lbs. using provided tools and techniques.

· Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.

· Step safely in and out of the truck (approximately a two-foot height) multiple times per shift.

· Lift up to 50 lbs. as part of routine job functions.

· Become proficient in troubleshooting and minor repairs on all Kreg Therapeutics products (training provided).

Operational & Administrative Responsibilities

· Maintain company vehicles in clean, orderly condition.

· Clean and disinfect returned rental equipment per company policies.

· Accurately complete daily reporting requirements using email, mobile devices, and company software.

· Demonstrate strong communication, documentation, and technology comfort.

· Uphold consistent, professional communication with customers and dispatch at all times.

· Complete orders within assigned timeframes.

· Perform other duties as assigned.

Qualifications

· Valid driver’s license.

· Ability to pass a criminal background check and drug screening (pre-employment)

· Experience in customer-facing or service-oriented roles is highly preferred.

· Strong problem-solving, time-management, and communication skills.

· Ability to lift 50 lbs. and safely handle large medical equipment with proper techniques and tools (training provided).

· Be able to work Available for 2nd shift: 2pm-11PM Monday - Friday (will work either Saturday or Sunday with one week day off)

Why You’ll Love Working at Kreg Therapeutics

Make a real difference.
Our equipment directly impacts patient recovery and quality of care in your own community.

A place without red tape.
We’re a small, fast-moving company where your ideas matter and your work is visible.

Grow your skills.
You’ll wear many hats, learn new technical and operational capabilities, and work closely with senior leaders.

Be part of a true team.
We pride ourselves on a supportive, family-like environment built on trust, collaboration, and shared mission.

Innovate without boundaries.
We embrace experimentation, reject “silos,” and encourage creative problem-solving.

Feel genuine ownership.
Your work directly influences patient outcomes and company success.

Benefits

· Comprehensive benefits package including Medical, Dental, Vision, 401(k), and Life Insurance

· Paid travel expenses

· Vacation, personal, and sick time

Accessibility & Equal Opportunity Statement (ADA-Compliant)

Kreg Therapeutics is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

We provide reasonable accommodations to qualified individuals with disabilities throughout the recruitment, hiring, and employment processes. If you need assistance or accommodation due to a disability, you may contact us at any time during the application process.