Job Description

In this role, you will be reporting to the Advanced Quality Manager. The Field Service Technician performs repairs in the field as per service calls.

What You Will Do:

• Repair Masco bathing products in the field
• Perform site audits for large projects and work in Plant (St. Thomas) if required
• Train Masco St. Thomas employees on repair and rework tasks
• Work with chemicals, fiberglass, resin, etc.
• Verify warranty and get waiver signoffs from customer
• Provide accurate and valuable feedback to the plant
• Report the previous day to the warranty administrator and production
• Follow the field call schedule daily
• Represent Masco Canada in front of the Customer
• Other duties as the need arises

Who You Are:

• O.S.S.D. or its equivalent
• Auto body skill trade an asset
• Mechanically inclined, and comfortable working with hand tools and power tools
• Background in plumbing
• Experience with paint and touch-up jobs
• Background in customer service
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment, and working in confined spaces
• 3-5 years home maintenance experience
• Excellent time-management skills
• Positive attitude and strong work ethic
• High level of attention to detail
• Willing to travel within the GTA & Southern Ontario
• Possess a reliable SUV or pickup for carrying tools of the trade

What we offer:

• Competitive rewards & compensation
• Defined Contribution Registered Pension Plan (Optional) with employer matching
• Deferred Profit-Sharing Plan (DPSP)
• Benefit Insurance coverage from Day 1 (Health, Dental, Travel Insurance)
• Employee Assistance Program – a platform to help you be happier, and healthier and perform your best through health and wellness resources.
• Employee Store, Employee Purchase Program, Dell Discount Program, Goodlife Fitness Discounts, and more!
• Masco Canada believes that education leads to self-improvement and recognizes that the skills and knowledge of its employees are critical to the success of the organization through our educational assistance program.
• Mentorship Program – join and become a Mentee, Mentor, or Both!
• Committees – Wellness Committee, Masco United (DE&I Committee), Philanthropy Committee
• Employee Resource Groups - EmpowHer and Book Club!

Who We Are:

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 100 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada, visit www.mascocanada.com

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.