Field Service Rep I Installed Support

Builders FirstSource

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Idaho Falls, ID

Job Description

As posted by the hiring company

Job Overview:

Addresses garage door issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

* Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.

* Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.

* Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Requirements: High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This is an entry level position where the incumbent will receive on-the-job training. Must have a valid driver's license with a good driving record. Must be able to pass a pre-employment drug screen. Must be able to work from elevated heights.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

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