Job Description

Position Overview:

A growing industrial equipment manufacturer is seeking a Field Service Manager to lead its technical service team and deliver exceptional customer support. This is an excellent opportunity for a hands-on leader to develop technicians, improve service operations, and collaborate across engineering, quality, and sales.

Key Responsibilities:

• Lead, coach, and develop a team of Field Service Technicians and technical support personnel.
• Oversee service scheduling, technician assignments, and resource allocation.
• Coordinate equipment installations, start-ups, troubleshooting, and maintenance support.
• Ensure timely resolution of customer issues and build strong customer relationships.
• Monitor service KPIs, response times, and reporting to drive continuous improvement.
• Partner with Engineering, Quality, and Sales to improve equipment performance and customer satisfaction.
• Promote safe work practices and ensure accurate service documentation.

Qualifications:

• 3–5 years of field service management, technical service, or equipment support experience in industrial manufacturing or food processing.
• Previous experience leading, coaching, and scheduling field service technicians.
• Strong mechanical aptitude and familiarity with industrial mechanical and electrical systems.
• Experience coordinating equipment installations, start-ups, training, and maintenance programs.
• Valid driver's license and ability to obtain and maintain a U.S. passport.
• Ability to travel up to 35%.

Preferred: Food or protein processing equipment experience, prior field technician experience, and familiarity with service KPIs and international customer support.

Why Consider This Opportunity?

• Competitive salary of $110K–$150K.
• Leadership role with a hands-on impact on customer satisfaction and service performance.
• Opportunity to collaborate with engineering and manufacturing teams on technical improvements.
• Growing organization offering opportunities for professional development and increased ownership.

Location: Elk Grove Village, IL

Salary: $110,000–$150,000 annually

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Travel: Up to 35% (An occasional Monday through Friday trip)

You should be proficient in:

• Equipment Troubleshooting
• Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Food and Beverage Manufacturing
• Motor Replacement/Repair/Maintenance
• Preventive Maintenance & Inspection
• Electrical Troubleshooting
• Troubleshooting Industrial Automation Equipment
• Pneumatics Troubleshooting
• Maintenance and Repair Skills
• Equipment Diagnostics & Troubleshooting
• Equipment Repair & Maintenance