Job Description
Job Overview:
@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Survey Tip: This job provides customer support. If employee is primarily responsible for applications/systems engineering, match to the appropriate applications/systems engineering position in the Global Sales Survey.
Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!
Join our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We’re seeking passionate, innovative professionals who are excited to be a part of the world’s largest IT distributor.
** This is a 3rd shift and hours are from 1:00 am - 10:00 am
(1 hour lunch)
Job Responsibilities
• Perform PC system imaging, Deployment, OS installation, and repair.
• Process Helpdesk tickets and provide end-user support.
• Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
• Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.
Job Qualifications
Minimum 2-8+ years of experience in a similar role
High School Diploma or equivalent experience or A+ Certification
Excellent interpersonal skills, Excellent verbal, and written communication.
Excellent customer service skills.
In-depth knowledge on PC and its components.
Ability to dismantle, and re-assemble laptops and desktops
Knowledge of Computer Networks and connectivity TCP/IP is a plus
Knowledge of Active Directory is a plus
Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.
Must be able to lift equipment 50 lbs
Salary: $28/HR DOE
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
