Position Title: Field Service Engineer (CNC)

Position Summary

We are seeking an experienced Field Service Engineer with a strong background in CNC maintenance and service to support installation, troubleshooting, and repair of advanced manufacturing equipment. This role requires a self-directed professional who is comfortable working on-site at customer facilities and traveling for extended periods (up to one week at a time).

Key Responsibilities

Perform installation, commissioning, and start-up of CNC machinery at customer sites
Diagnose and repair mechanical, electrical, and control system issues on CNC equipment
Conduct preventive maintenance and system performance evaluations
Provide technical support and training to customers on proper machine operation and maintenance
Troubleshoot CNC control systems, including Fanuc and/or Siemens platforms
Interpret electrical schematics, mechanical drawings, and technical documentation
Document service activities, maintain accurate records, and submit detailed service reports
Collaborate with internal engineering and support teams to resolve complex technical issues
Ensure compliance with safety standards and company procedures at all times

Required Qualifications

Minimum of 6+ years of hands-on CNC maintenance and service experience
Strong expertise with Fanuc and/or Siemens CNC control systems
Solid understanding of electrical systems, PLCs, drives, and servo motors
Ability to read and interpret technical drawings and schematics
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Willingness and ability to travel up to 80%, including trips lasting up to one week at a time
Valid driver’s license and passport (or ability to obtain one)

Preferred Qualifications

Associate’s or Bachelor’s degree in Engineering, Mechatronics, or a related technical field
Experience working with multi-axis CNC machines (mills, lathes, machining centers)
Familiarity with additional control systems or industrial automation platforms
Previous field service experience in a customer-facing role

Work Environment & Physical Requirements

Frequent travel to customer sites, including industrial manufacturing environments
Ability to stand, bend, lift, and work in confined spaces as needed
Must be able to lift up to 50 lbs and perform physically demanding tasks

What We Offer

Competitive compensation and travel reimbursement
Comprehensive benefits package (health, dental, vision, retirement)
Ongoing technical training and professional development
Opportunity to work with advanced manufacturing technologies in diverse industries

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

You should be proficient in:

PLC Troubleshooting Skills
Electrical Schematics
Machine Building/Assembling
CNC Machine Repair
CNC Machine Installation
Field Service Readiness
HAAS
Okuma

Machines & technologies you'll use:

fanuc
siemens