Job Description

**Field Service Engineer

Remote

Competitive Pay**

We are seeking a highly skilled Field Service Engineer to support advanced ultra-precision CNC machinery used in optical manufacturing. This customer-facing role is responsible for installing, commissioning, troubleshooting, maintaining, and optimizing high-precision CNC equipment at customer facilities throughout North America. The ideal candidate combines strong mechanical, electrical, and automation expertise with applications engineering experience and a deep understanding of ultra-precision manufacturing processes.

Field Service Engineer Responsibilities

• Install, commission, and validate ultra-precision CNC machines at customer sites.
• Diagnose and resolve mechanical, electrical, CNC control, PLC, drive system, and automation-related issues.
• Provide technical support, preventive maintenance, repairs, and emergency troubleshooting to maximize equipment uptime.
• Optimize machine performance and manufacturing processes to improve quality, productivity, and efficiency.
• Support customer applications involving precision optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
• Train customers on machine operation, maintenance, and best practices.
• Collaborate with engineering and technical teams to resolve complex issues and implement process improvements.
• Document service activities, technical findings, and recommendations.
• Build and maintain strong customer relationships through exceptional technical support and communication.

Field Service Engineer Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Manufacturing Engineering, or a related technical field (or equivalent hands-on experience).
• Experience servicing and supporting ultra-precision CNC machinery in a manufacturing environment.
• Experience with machine installation, commissioning, calibration, and field service support.
• Hands-on experience troubleshooting CNC controls, PLCs, servo/drive systems, industrial automation, and electrical/mechanical systems.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentatio**Field Service Engineer

Remote

Competitive Pay**

We are seeking a highly skilled Field Service Engineer to support advanced ultra-precision CNC machinery used in optical manufacturing. This customer-facing role is responsible for installing, commissioning, troubleshooting, maintaining, and optimizing high-precision CNC equipment at customer facilities throughout North America. The ideal candidate combines strong mechanical, electrical, and automation expertise with applications engineering experience and a deep understanding of ultra-precision manufacturing processes.

Field Service Engineer Responsibilities- Install, commission, and validate ultra-precision CNC machines at customer sites.

• Diagnose and resolve mechanical, electrical, CNC control, PLC, drive system, and automation-related issues.
• Provide technical support, preventive maintenance, repairs, and emergency troubleshooting to maximize equipment uptime.
• Optimize machine performance and manufacturing processes to improve quality, productivity, and efficiency.
• Support customer applications involving precision optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
• Train customers on machine operation, maintenance, and best practices.
• Collaborate with engineering and technical teams to resolve complex issues and implement process improvements.
• Document service activities, technical findings, and recommendations.
• Build and maintain strong customer relationships through exceptional technical support and communication.

Field Service Engineer Qualifications- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Manufacturing Engineering, or a related technical field (or equivalent hands-on experience).

• Experience servicing and supporting ultra-precision CNC machinery in a manufacturing environment.
• Experience with machine installation, commissioning, calibration, and field service support.
• Hands-on experience troubleshooting CNC controls, PLCs, servo/drive systems, industrial automation, and electrical/mechanical systems.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Excellent communication and customer service skills with the ability to work independently in the field.
• Willingness and ability to travel extensively throughout North America.

Preferred Qualifications- Experience supporting precision optics, photonics, semiconductor, aerospace, or other high-precision manufacturing industries.

• Knowledge of advanced CNC programming, process optimization, and precision machining applications.
• Experience providing customer training and technical application support.
• Strong knowledge of optical manufacturing processes, including grinding, diamond turning, polishing, and centering.

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• Excellent communication and customer service skills with the ability to work independently in the field.
• Willingness and ability to travel extensively throughout North America.

Preferred Qualifications

• Experience supporting precision optics, photonics, semiconductor, aerospace, or other high-precision manufacturing industries.
• Knowledge of advanced CNC programming, process optimization, and precision machining applications.
• Experience providing customer training and technical application support.
• Strong knowledge of optical manufacturing processes, including grinding, diamond turning, polishing, and centering.

You should be proficient in:

• PLC Troubleshooting Skills
• Bachelor's Degree
• Electrical Schematics
• Machine Building/Assembling
• CNC Machine Installation
• Troubleshooting Industrial Automation Equipment
• PLC Programming Experience
• Field Service Readiness
• Equipment Installation & Wiring

Machines & technologies you'll use:

• CNC Automation Solutions
• CNCPrecision