Job Description

If you are a Staff Field Service Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide advanced technical support to customers, deliver proactive and corrective maintenance services, and partner closely with internal teams to drive successful deployment and performance of complex systems. You will play a key role in building strong customer relationships, resolving technical challenges, improving service processes, and contributing to continuous product and service enhancements. This position offers the opportunity to work independently, collaborate across functions, and make a meaningful impact on customer success while supporting innovation and operational excellence.

In This Role, Your Responsibilities Will Be:

• Deliver advanced customer support, troubleshooting, and maintenance services to ensure optimal system performance and customer satisfaction.
• Serve as the primary technical resource for complex issues, escalations, and service agreement customers, driving timely resolution and effective communication.
• Partner with customers and cross-functional teams to support system deployment, production objectives, technical training, and ongoing operational success.
• Provide actionable feedback to engineering and development teams to support continuous improvement of products, services, and customer experiences.
• Analyze technical challenges, implement solutions, and improve processes and best practices that increase efficiency and service quality.
• Manage multiple priorities independently while maintaining high standards of professionalism, collaboration, and customer focus.
• Continuously expand technical knowledge and support customer needs through on-site service activities and travel of up to 75%

Who You Are:

You consistently deliver results by identifying and focusing on the highest priorities. You build partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You readily take action on challenges, learn through experience, and adapt your approach in response to changing customer and business needs.

For This Role, You Will Need:

• Bachelor’s degree in a STEM-related field or equivalent combination of education, technical training, and relevant experience.

• Minimum of 2 years of related experience is required

• Experience supporting technical products, systems, equipment, or engineering solutions in a customer-facing environment.
• Ability to apply engineering principles, technical knowledge, and established methodologies to solve moderately complex challenges.
• Strong analytical and problem-solving skills with the ability to evaluate information and make sound decisions.
• Ability to communicate effectively with customers, team members, and stakeholders at various levels of the organization.
• Proven ability to build and maintain productive working relationships.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently with limited supervision while knowing when to seek guidance or escalate issues.
• Commitment to continuous learning, professional development, and process improvement.
• Willingness and ability to travel up to 75% to customer locations.

Preferred Qualifications That Set You Apart:

• Master’s degree in a STEM-related field.
• Experience supporting automated test, measurement, industrial automation, or other complex technical systems.
• Knowledge of National Instruments (NI) products, platforms, software, or related technologies.
• Experience performing preventive, predictive, or corrective maintenance in a customer environment.
• Experience delivering technical training, product demonstrations, or customer onboarding support.
• Familiarity with root cause analysis, troubleshooting methodologies, and technical escalation management.
• Experience developing or improving service processes, procedures, or operational best practices.

• Demonstrated ability to collaborate across engineering, service, product development, and customer-facing teams.

   

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

At Emerson, our core values of innovation, integrity, collaboration, and inclusion guide everything we do. We welcome candidates with diverse experiences and backgrounds and encourage individuals who are excited about solving customer challenges, learning new technologies, and contributing to a high-performing team. If you are passionate about delivering exceptional customer experiences and making a meaningful impact, we encourage you to apply.

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