Job Description

Field Operations Manager - Workforce Operations

Location: Southeast U.S.

Travel: 80–90% nationwide travel

Position Overview

Impact Workforce Solutions (IWS) is seeking an experienced IWS Field Operations Manager to support the launch, stabilization, and ongoing success of our on-site workforce operations across the United States.

This is a hands-on, highly travel-based role for an operations leader who can step into a new or existing client location, quickly assess the operation, build relationships, and take ownership.

You will support new account launches, recruit and onboard employees, train and develop on-site teams, provide interim leadership, and help improve existing operations.

The ideal candidate can do the work, teach the work, and lead the work.

Key Responsibilities

• Support new on-site implementations from initial setup through stabilization.
• Step in as an interim on-site leader during launches, vacancies, transitions, or other business needs.
• Recruit, interview, hire, onboard, and train employees to meet client workforce needs.
• Train, coach, and develop Workforce Operations Managers and on-site teams.
• Manage employee engagement, attendance, performance, corrective actions, investigations, and terminations.
• Monitor staffing levels and help address recruiting, attendance, turnover, and workforce gaps.
• Support timekeeping, payroll, billing, reporting, and workforce management processes.
• Build strong relationships with client HR, managers, and operational leadership.
• Evaluate site performance, identify operational or process gaps, and implement solutions.
• Help resolve employee, client, and operational issues and escalations.
• Ensure company policies, procedures, operational standards, and client requirements are consistently followed.
• Communicate site performance, risks, challenges, and action plans to IWS leadership.

Qualifications

• 5+ years of experience in workforce operations, staffing, recruiting, employee management, client relations, multi-site operations, or a related field preferred.
• Demonstrated ability to independently manage an on-site workforce operation.
• Strong hands-on recruiting, onboarding, employee relations, and performance management experience.
• Experience training, coaching, and developing managers and teams.
• New account, site, location, or program implementation experience strongly preferred.
• Strong client relationship, communication, organizational, and problem-solving skills.
• Ability to quickly assess unfamiliar operations, prioritize issues, and work independently.
• Working knowledge of HRIS, ATS, timekeeping, payroll, and workforce management systems preferred.
• Proficiency with Microsoft Office.
• Bachelor's degree or equivalent relevant professional experience.
• Valid driver's license and ability to travel extensively throughout the United States.

Travel & Location Requirements

This position requires 80–90% nationwide travel, including frequent overnight stays and extended assignments.

Candidates should reside in Georgia, South Carolina, North Carolina, Tennessee, or Alabama, preferably near a major airport.

The role may occasionally require early morning, evening, weekend, or short-notice travel based on client needs.

When not traveling or working at a client location, this position is remote.

This is not a traditional work-from-home position. The successful candidate will be adaptable, self-directed, comfortable working in changing client environments, and willing to roll up their sleeves wherever the business needs them most.

About Impact Workforce Solutions

Impact Workforce Solutions delivers customized human capital solutions to clients across multiple industries. For more than two decades, we have focused on building strong partnerships, developing our people, and delivering operational solutions that help our clients and employees succeed.

Impact Workforce Solutions is proud to be an Equal Employment Opportunity Employer and participates in the E-Verify employment eligibility verification program.

You should be proficient in:

• Recruiting
• Workplace Safety & EHS Management
• Recruiting and Training Experience
• Excellent Communication Skills
• Microsoft Excel
• Building strong relationships with client HR, managers, and operational leaders
• Evaluating site performance, identifying gaps, and implementing practical solutions
• Launching and stabilizing new on-site workforce operations
• Supporting timekeeping, payroll, billing, reporting, and workforce management processes
• Training, coaching, and mentoring Workforce Operations Managers and on-site teams

Machines & technologies you'll use:

• ATS
• Microsoft Office
• Recruiting and onboarding platforms
• Payroll Systems