Job Description

Essential Functions:

• Handles all technical inquiries from field personnel, Sales, CMG, and IMG
• Investigate field issues to ensure cause is understood and repair method is sound.  
• Manages QA-22 system for the region, determining issue and cause. 
• Analyzes QA-22 data for trends and implements necessary changes or additional training as needed.  
• Coordinates sample taking and lab testing.
• Provides onsite training on new products, new techniques, etc. for all field personnel as required
• Responsible for quote/order review to ensure proper products, coverage, labor, and details are accounted for to ensure a quality installation
• Works specifically with new TM’s and all field personnel to ensure they become technically competent with regard to site evaluation, quoting, detail handling, jobsite role and quality audits.
• Conducts quarterly technical updates with regional field personnel.

Minimum Requirements:

• Bachelor of Science in Engineering
• Ability to proactively identify opportunities and quickly implement solutions.
• Demonstrated excellent oral and written communication, presentation, organization and planning skills.
• Must be very flexible and able to work in a self-directed, rapidly changing environment.
• Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365.

Physical Requirements:

• While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. 
• The employee is frequently required to stand, walk and reach with hands and arms. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.

Compensation:

Base Salary Range: $60,000 - $75,000

Uncapped Commission potential (First 2 years average): approx. $5,000 - $15,000

Supplemental Pay Types: Uncapped Commission Pay, Bonus Pay, car allowance, expenses

Benefits: 401k w/ company match after 6 months, Pension Plan, Medical/Dental/Vision Insurance, flexible schedule, life insurance, tuition reimbursement

These ranges are an estimate based on potential employee qualification operations, needs and other considerations permitted by law.