Job Description

Position Summary

The Project Manager – FCN / Field Corrective Actions is responsible for the end-to-end planning and execution of Field Change Notice (FCN) and Factory Directed Service (FDS) projects across plants, customers, and product lines.

This role translates program-level priorities into clear, executable project plans, drives cross-functional coordination, and ensures timely closure of service requests (SRs). Unlike the Program Manager, who owns the overall FCN portfolio and strategic direction, this Project Manager focuses on the tactical orchestration and day-to-day management of multiple concurrent FCN/FDS projects to reduce backlog, cycle times, and customer impact.

Responsibilities

Project Planning & Scope Management

• Translate FCN/FDS requirements into detailed project plans with scope, milestones, deliverables, and resource needs.
• Develop and maintain project schedules (Gantt, Kanban, or equivalent) for FCN/FDS initiatives, ensuring alignment with factory, field service, and customer constraints.
• Define and manage project risks, issues, and dependencies; maintain risk registers and mitigation plans.

Cross-Functional Coordination

• Coordinate execution across plants, field service teams, engineering, quality, supply chain, and customer-facing teams.
• Align shutdown windows, field work schedules, and material/kit availability across multiple sites and customers.
• Facilitate regular project stand-ups and cross-functional reviews to track progress, unblock issues, and ensure ownership.

Execution & Throughput Management

• Drive completion of FCN/FDS work packages to support SR burn-down targets, closure rate goals, and on-time completion commitments.
• Monitor progress against plan; proactively identify slippage and implement recovery actions.
• Ensure that rework, firmware updates, and hardware replacements are executed according to defined procedures and quality standards.

Stakeholder Communication

• Provide clear, data-driven status updates (RAG status, milestones, risks) to the Program Manager and leadership.
• Prepare concise dashboards/reports on SR throughput, backlog, cycle times, and closure percentages for assigned FCN/FDS projects.
• Support customer-facing teams with accurate schedules, progress summaries, and expectation-setting for impacted customers.

Quality, Compliance & Continuous Improvement

• Ensure that all project activities follow applicable safety, regulatory, and quality requirements for field corrective actions.
• Capture lessons learned from completed projects and feed them back into standard work, templates, and playbooks.
• Identify patterns in delays, rework, or quality escapes and partner with the Program Manager and functional leaders to drive root-cause corrective actions.
• Challenge existing process complexity where it creates unnecessary friction; propose streamlined alternatives that maintain compliance while improving speed and predictability.

Financial Tracking & Cost Management

• Support cost tracking and reporting for completed FCN/warranty work, including labor, materials, and third-party expenses.
• Provide project-level cost data to support concession requests, warranty claims, and financial close-out reporting.
• Partner with finance and the Program Manager to ensure accurate cost attribution and visibility into FCN/FDS spend by project.

Support to Program Manager

• Provide the Program Manager with reliable project-level data to inform portfolio prioritization and resourcing decisions.
• Execute within the strategic guardrails and priorities set by the Program Manager while owning tactical decisions and day-to-day coordination.
• Help standardize tools, templates, and routines that make FCN/FDS execution more predictable and scalable.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field; or equivalent practical experience.
• 3–7 years of experience in project management within manufacturing, industrial equipment, field service, quality, or related environments.
• Experience delivering cross-site or multi-customer projects, preferably involving field retrofits, product corrections, or large-scale service campaigns.
• Demonstrated ability to drive multiple concurrent projects to completion in a dynamic, high-volume environment.
• Strong skills in project planning, scheduling, dependency management, and risk/issue control.

Preferred Qualifications

• Project Management Professional (PMP), PRINCE2, or similar certification.
• Lean / Six Sigma (Green Belt or above).
• Experience with SAP, ServiceMax, or similar field service management platforms.
• Familiarity with data center or critical infrastructure equipment.

Physical & Environmental Demands

Office environment with occasional travel to manufacturing plants and customer sites (estimated 10–25%). Ability to work in industrial/manufacturing environments when visiting plant or field locations.

THE VERTIV OPPORTUNITY

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].