Job Description

PrideStaff isseeking a technically-mindedTechnical Support Specialistto join an established manufacturing company based in Bend, Oregon. We’re looking for someone with mechanical/electrical aptitude who enjoys problem-solving, working with machines, and guiding customers through technical challenges.

What You’ll Do

• Provide remote technical support for our mechanical and electricalsystems via phone, email, and diagnostics tools
• Troubleshoot and help resolve electrical, mechanical, and software issues
• Guide new users through setup, calibration, and best practices
• Use tools like ERP, CRM, CAD/CAM software, and our knowledge base to support customers
• Log support cases, track issues, and manage part/warranty orders
• Occasionally travel to customer sites for training, diagnostics, or repair (once trained)

What We’re Looking For

• Hands-on experience with mechanical or electrical systems— comfortable using multimeters, hand tools, and reading schematics or manuals
• Familiarity withbasic electronics: switches, relays, sensors, motors, fuses, power supplies
• Ability todiagnose issues remotelyand communicate clearly with customers
• Basic computer skills: Microsoft OS, email, ERP/CRM systems
• Positive, accountable, and team-oriented attitude
• Self-motivated with the ability to use your time effectively to learn on the job

Qualifications

• Minimum 2 years troubleshooting or hands-on technical experience
• High school diploma or GED required; technical certificate or associate degree preferred
• Strong verbal and written communication
• Problem-solving mindset and great customer interaction skill