Ethel M Chocolates - Guest Experience Supervisor - Harry Reid Airport


Money Icon
$17.25 /h
Location Pin Icon
Henderson, NV

Job Description

As posted by the hiring company

Job Overview:

Job Description:

This position is for the Harry Reid Airport location and pays $17.25 per hour

Job Purpose/Overview

This role is responsible for working in partnership with the Assistant Store Manager to deliver an exceptional customer experience, operational excellence and deliver the financial results planned for the business. The core accountability is to provide on-site leadership to ensure the consistent delivery of results and service to the Ethel M Consumers.

Key Responsibilities

  • Executes consistent measurement standards for associate performance
  • Maintains inventory control and accuracy to reduce shrink and reduce store expenses
  • Directs and motivates team to meet or exceed objectives and store performance metrics
  • Drive sales to meet or exceed sales and ADS goals
  • Drive associate engagement daily and partner with Assistant Store Manager on engagement sessions and execution of impact plans
  • Manage staffing levels in the store through effective zone scheduling based on business needs and budgets
  • Evaluates store operations budgets and provides recommendations to Assistant Store Manager for greater efficiencies; responsible for the successful implementation of operational continuous improvement
  • Manages team and self to achieve exceptional customer service as defined by the brand and measured by secret shopper reports and sales performance
  • Assess, develop, and coach associates

Context and Scope

  • This role works collaboratively with the regional/cluster Assistant Store Manager(s) to deliver the retail strategy within their store location.
  • Partners with Visual, Marketing and Operations to ensure executional excellence in processes within the store
  • Ensures the delivery of exceptional customer service to each and every guest though product knowledge, Selling skills and experiential elements specific to the location
  • Provides exemplary leadership that drives a high performing engaged team and consistently embeds the Mars and Ethel M cultures into the team and environment
  • Represents the brand and location externally with stakeholders, mall leadership and in the community as required
  • Demonstrates approachability and maintains an open door communication philosophy mirroring the Five Principles and Associate Concept promise.

Job Specifications/Qualifications

  • 2+ years managing in a fast paced retail experience
  • High School degree or equivalent experience
  • Must be able to communicate clearly both verbally and written
  • Competent with Microsoft suite (Outlook, Powerpoint, Excel and Word)
  • Inventory management experience preferred

Physical Requirements:

  • Must be able to stand for more than 90% of an 8 hour shift
  • Must be able to lift 25 lbs
  • Concentration on repetitive task for 50%

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.