Job Description
Job Overview:
Summary
The Estimator/Administrative Assistant will provide support for the Field Service Manager and to the Field Service Technicians.
Who we are
At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.
What you’ll do
• Quoting field service jobs, pursue customer’s purchase orders, and order process.
• Professionally process requests from the customer, field service, and sales.
• Correspondence with customer, sales, engineers, and plants via phone calls, fax, and email/web mail.
• Continuous follow – up through emails/phone call to SMS sales personnel, customers for the proper information for quote/order. Support the customer’s needs through the entire process.
• Accountable for collecting time sheets, expenses, and field service report from field technician to create summary of the site visit for the customer.
• Liable for invoicing all field service visits plus follow up to make sure invoices are paid and the customer is satisfied.
• Follow through with new customer enrollment process.
• Responsible for coordinating both domestic and international field service site visits.
• Able to find and expedite parts for field service within 24-hour turn around.
• Summarize and review service job.
• Review and process service reports.
• Perform other duties as assigned or requested.
• Work with Safety Department to ensure Field Service Technicians complete monthly safety topics.
What you’ll need
• Result focused, well organized, self-motivated person with excellent investigative skills.
• Strong commitment to providing superior customer service in conjunction with excellent communication skills on all levels.
• Knowledge of Standard MS Office applications.
• Knowledge of SAP or Equivalent ERP System
What we offer
Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!
What we do
SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.
SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.
