Job Description

Description

Job Title: Systems Administrator
Department: IT / Data Projects
Location: Vancouver, WA
Reports To: Vice President of IT / Data Projects
Job Type: Full-Time

Company Overview:

Owen Family of Companies is a leading equipment dealer specializing in products for Critical Infrastructure, Refuse Management, Foundation Drilling, and Vegetation Management throughout the western United States. We are committed to offering stable, long-term employment and a supportive work environment. Join our team and be part of a company making a tangible impact in essential industries.

Position Summary:

We are seeking a skilled Systems Administrator to serve as the primary technical support resource for our SQL-based ERP platform, eBS NextForWindows. This role is critical in supporting daily business operations, ensuring data integrity, and improving system functionality across the organization. You will work directly with the VP of IT and serve as the main point of contact for all eBS-related issues and initiatives.

Salary Range: $70,000 - $85,000 annually

Key Responsibilities:

• Serve as the primary support contact for eBS NextForWindows users across the organization.
• Provide hands-on technical assistance, training, and user support for ERP functions and processes.
• Open, manage, and resolve support tickets with the ERP vendor and follow through to completion.
• Manage user accounts, including onboarding/offboarding and permission assignments.
• Write and execute standard SQL queries to support reporting, troubleshooting, and data analysis.
• Perform manual data cleanup and corrections as needed to maintain data accuracy.
• Develop and run test scripts for evaluating new features, updates, or customizations.
• Enter and manage data within eBS NextForWindows.
• Troubleshoot system interfaces and integrates with other platforms or tools.
• Investigate and resolve functional and technical issues, including customizations and bugs.
• Document system configurations, business processes, and internal procedures.
• Identify and recommend opportunities to improve system usage and efficiency.
• Assist with implementation, configuration, and support of additional enterprise applications.
• Normalize and prepare data for system imports, updates, or reporting.

Qualifications:

• Bachelor's or Associate degree in Computer Science, Management Information Systems, or related field, or equivalent relevant experience.
• Minimum 2 years of experience working with ERP or accounting systems in a technical support capacity.
• Proficiency in SQL and familiarity with SQL Server.
• Experience with writing queries and performing data analysis is required.
• Strong knowledge of Microsoft Office tools, especially Excel and Access.
• Familiarity with VBA or basic scripting is a plus.
• Understanding of accounting principles and operational workflows as they relate to ERP systems.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving ability and attention to detail.
• Customer-focused mindset with a flexible and proactive approach to task management.

Competency:

• Technical aptitude and passion for learning new systems.
• Comfortable working independently while contributing to a collaborative team.
• Detail-oriented, process-driven, and committed to quality outcomes.
• Adaptable and willing to take on a wide range of data- and system-related responsibilities.

Essential Duties and Responsibilities:

• Providing technical expertise, training, and mentoring of users and eBS NFW process owners

• Creating and following up on tickets entered with eBS NFW support team

• First-line support for end-users, including adding new users and inactivating users

• Assigning permissions

• Running standard queries for reporting and analysis of the process

• Performing manual data clean-up as needed

• Updating of user documentation

• Preparing and executing test scripts for new functionality

• Performing data entry for specific processes within eBS NextForWindows and Infor CRM

• Troubleshooting interfaces with other applications

• Troubleshooting technical and functional problems, bugs, and issues related to implementation and maintenance of eBS NFW / Infor CRM as well as the related customizations and interfaces

• Identifying opportunities to improve processes

• Participate in the implementation and maintenance of other applications

• Preparing or normalizing data for parts price file updates or other imports and updates

• Other duties may be assigned.

Competency:

To perform the job successfully, an individual will demonstrate the following competencies:

Knowledge of SQL-based ERP and CRM systems is required. Knowledge of basic data analytics and SQL Server is required. The ability to develop and maintain reports/dashboards and research data issues is a plus. Teamwork and the ability to communicate technical information in a non-technical manner to the end-user are vital. Excellent problem-solving skills and a high level of competency and comprehension of technology are necessary.  Flexibility and willingness to work on a wide variety of data-related tasks are crucial.

Qualifications:

The preferred candidate will have a technical or IT education or background, combined with two years’ experience with ERP systems. The ability to write basic SQL queries troubleshoot more complex queries and knowledge of how to perform data analytics is required. The candidate will have a detail-oriented approach to data management and knowledge of MS Office applications, especially Excel and Access. The ability to write basic VBA applications would be a real plus. A helpful, customer-focused attitude and willingness to work through processes and issues is essential. The candidate should also understand how different work processes within the company work together.

Top pay with full benefits package (Medical, Dental, Vision, Life, LTD, PTO, 401(k) with Match).