Job Description

In this role, you'll provide strategic leadership and operational oversight for all repair and calibration activities involving manufactured and vendor-supplied equipment. This role is responsible for managing the full lifecycle of inbound and outbound product flow, ensuring safe, efficient, and high-quality operations that support revenue growth and customer satisfaction. Accountable for optimizing operational performance, improving financial outcomes, and enhancing the overall customer experience.

Key Tasks:

• Lead and direct all repair and calibration operations to meet safety, quality, delivery, and cost goals while supporting revenue growth and customer satisfaction
• Oversee the full repair lifecycle, including inbound receipt, diagnosis, repair, testing, calibration, and outbound shipment
• Drive operational excellence through workflow optimization, visual management, performance metrics, and continuous improvement initiatives
• Manage financial performance of the repair center, including labor efficiency, overtime, material utilization, scrap/rework, and overhead
• Lead, coach, and develop a team of 60+ associates, including supervisors and technicians, through structured performance management and development planning
• Oversee workforce planning, scheduling, attendance, payroll administration, and capacity planning
• Partner with Procurement, Engineering, Manufacturing, and Supply Chain to resolve technical issues and maintain operational continuity

Qualifications:

• Bachelor’s degree preferred or equivalent experience to include functional expertise through experience and/or education in:

  • Leading a Repair Center / Warehouse / Manufacturing facility
  • Electronic Technology
  • Demonstrated expertise in scheduling, workflow coordination, and performance management.
  • Working knowledge of quality systems, safety programs, and continuous improvement methodologies.
  • Proven ability to coach teams, resolve escalations, and collaborate cross-functionally.

• Experience managing budgets, P&L drivers, and operational KPIs

• Knowledge of OSHA, ISO, QFS, and 6S standards

You should be proficient in:

• Continuous Improvement
• Equipment Repair & Maintenance