Job Description

Description

About us

Smalley is the global manufacturing leader of precision metal formed products – known for  our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

• Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
• Opportunities for career advancement and professional growth
• Ongoing learning and training and development opportunities
• Company and department led team-building activities and events

Responsibilities:

• Manages incoming phone and electronic inquiries and requests. Assigns workflow to Engineering, Estimating and Sales teams. Supports manufacturing by scanning completed job travelers and vendor certifications.
• Coordinates the handling of incoming customer inquiries with various departments such as Engineering, Estimating, Sales, Customer Service, and Quality.
• Works together with Engineering management to meet daily email processing goals and problem-solve difficult requests.
• Works together with Distribution and Quality to ensure paperwork is scanned in a timely manner.
• Monitors the Sales RFQ email inbox.
• Reviews and processes incoming electronic inquiries from internal and external customers.
• Evaluates incoming requests and determines which department the request needs to be actioned by.
• Distributes the requests by logging them in to the appropriate program (CRM or SyteLine) for processing.
• May contact the customer in response to general processing questions or to provide available pricing for standard parts.
• Provides information to management regarding incoming opportunities, goals and performance metrics
• Utilizes scanning equipment and software to upload job travelers and vendor certifications to Document Management program.
• Provides support for Sales, Engineering, Estimating, Customer Service and Quality teams

Qualifications

Requirements:

• High technical aptitude and problem-solving skills
• Exceptional verbal and written communication
• Team-oriented and collaborative
• CRM platform experience preferred
• CAD software experience preferred
• Engineering or Customer support experience preferred
• Must be authorized to work in the US on a permanent basis

Apply today and discover the opportunities that await you!

A reasonable estimate of the hourly pay range for this role is $20.00 - $22.00 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus/and or incentive eligible.

EEO/Affirmative Action Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law.

You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).

*Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.