Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Position Overview
The Technical & Systems Support Engineer plays a key role in enabling efficient and high-quality operations across the external repair vendor network. This position is responsible for providing technical guidance, managing system tools used in repair workflows, and ensuring smooth integration between internal systems and vendor platforms.

Role and Responsibilities

Provide troubleshooting support and technical guidance on repair procedures, tools, and diagnostics.
Ensure vendors follow up-to-date repair guidelines and technical standards.
Assist in the rollout of new devices, repair manuals, and firmware/software updates.
Support the operation and maintenance of repair management systems (e.g., RMA tools, workflow trackers, repair result registration systems).
Generate regular reports on system usage, errors, and key operational KPIs related to technical processes.
Create and deliver training materials to vendors on systems usage and repair protocols.
Identify opportunities for automation or process optimization in technical workflows.

Skills and Qualifications

Bachelor’s degree required
3-5 years of job-related experience
Experience with MS Office including but not limited to, Excel, Word, and Access
Experience conducting internal and third-party audits required
Strong analytical skills with the ability to develop and create original analysis
Strong interpersonal and consensus building skills

Preferred Qualifications:

Bilingual in Korean is highly preferred
Prior experience in logistics and/or telecommunications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.