Job Description
Job Overview:
Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!
The Electrical and Controls Engineer in Customer Service is responsible for providing technical support and ensuring the efficient operation of electrical control systems within industrial automation environments, including warehouse and parcel logistics systems. The engineer will collaborate with internal teams and customers to resolve issues, implement improvements, and ensure system reliability. This position requires technical expertise in automated systems used in logistics and distribution, with a focus on customer satisfaction.
Your role in our team
- You will deliver quality customer service by communicating professionally and resolving technical inquiries and service requests efficiently
- You will design and implement electrical control systems for customer projects that meet operational requirements and performance goals
- You will partner with engineering, supply chain, and manufacturing teams to integrate electrical control systems into operational processes
- You will ensure electrical control systems comply with industry standards, safety regulations, and organizational best practices
- You will maintain accurate documentation of system designs, changes, performance metrics, and troubleshooting efforts
- You will develop and update technical bulletins, OEM manuals, and other technical documentation
- You will provide training to staff and customers on new technologies and control systems to enhance their operational capabilities
Your profile
- You have experience with ladder logic programming on Allen-Bradley and Siemens PLCs, HMIs, VFDs, MCCs, and electrical power distribution systems
- You have experience with CAD tools and simulation software, and Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)
- You know relevant industry standards and safety regulations (e.g., NEC, NFPA, OSHA)
- You know industrial control and IT networks, including Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP
- Experience designing and implementing electrical control systems, preferably in supply chain, manufacturing, or industrial automation environments
- Experience reading and interpreting electrical schematics, including control panels, motor control. panels, motor control centers, and power distribution systems
Education and Experience Qualifications
- Bachelor's degree in Electrical Engineering, Industrial Engineering, Controls, Automation, or a related field required
- Minimum of 2 years of experience in industrial automation or related industry
- Minimum of 2 years of experience in a customer-facing or customer service role
- Ability to frequently stand, walk, and reach; occasionally lift and carry up to 25 pounds. Requires adequate depth perception, color vision, and the coordinated use of both hands and legs
- You can travel up to 60% of the time
- You have a valid driver's license required
- You can obtain a USPS sensitive clearance within 3 months of hire
- You can work a flexible schedule, including occasional evenings or weekends, based on customer needs
- You can work in lab and test environments with exposure to noise, machinery with moving parts, and electrical equipment
- You can wear required PPE, including eye protection, hearing protection, and safety footwear as needed
Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.
Your benefits
- You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
- You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
- You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs
Your working environment at Korber
Korber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic team based in Irving, Texas, USA.
This role offers a hybrid work setting based in Irving, Texas, with up to 15% domestic travel.
Equal opportunity employer
We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status
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Apply now and join our team!
Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.
We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!
If you have any questions or technical problems, please send us an e-mail to [email protected]. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.
