Job Description

DESCRIPTION:

An EDM Customer Support Technician will function as a machine operation instructor in a classroom/lab environment for current Mitsubishi EDM & Sinker machines. Travel to customer job site and troubleshoot process, throughput, accuracy and surface quality issues on all versions of Sinker/EDM products sold by MC Machinery Systems. While primarily these can be resolved by technology or program manipulation, occasionally machine repair or alignment will be necessary. This role will also be exposed to install and service work to help train and bring a deeper understanding of the machine tool.

ESSENTIAL RESPONSIBILITIES:

• Follow-up and verify machine installations/alignments
• Provide customer support via telephone on application and operation issues
• Solving machine problems at customer sites in an effort to improve/enhance the performance of their Laser machinery
• Technical training to customers both in the classroom and in the field
• Phone support to customers and service personnel as needed
• System Software testing, and duplication; Perform proving tests on newly received machine system software
• Technical Writing; occasionally tasked to develop training manuals, workbooks and sample projects for use in the classroom
• Setup and Program machines
• Prepare Training Exercises
• Detailed Service Report documentation
• Prepare expenses reports

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service Skills
• Working knowledge of machining and manufacturing processes
• Ability to use basic hand-tools
• Ability to operate a computer with windows operating systems
• Excellent oral and written communications skills
• Valid Driver's License

EDUCATION AND EXPERIENCE:

• Associate's or technical degree preferred
• 3 years of set up and operation of S/EDM machines in a shop environment
• Familiarity with mechanical/electrical equipment repair and testing devices
• CAD/CAM experience such as MasterCam, AutoCAD, and ESPIRIT

WORKING CONDITIONS:

Job operates mainly indoors, but is exposed to changing weather conditions, such as extreme hot or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. This position generally has a lot of flying, driving and overtime work. Ability to operate a motor vehicle and possession of a valid driver’s license is required.

PHYSICAL REQUIREMENTS:

This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, typing and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.