Job Description

Position Summary

The Legacy Companies (TLC) is seeking an experienced, hands-on EDI Manager to provide immediate leadership to our EDI function. This role is responsible for taking charge of our existing EDI team, establishing clear communication and accountability, and rapidly diagnosing and resolving the bottlenecks currently slowing trading partner onboarding and day-to-day EDI operations. Once operational stability is achieved, this person will lead a company-wide effort to fully document our EDI processes for every trading partner, start to finish.

This is a working-manager role requiring both leadership capability and hands-on technical proficiency. The EDI Manager will be expected to lead team meetings and set priorities, while also possessing the technical depth to directly investigate and resolve issues such as a failed 850/810 transaction or mapping error. This individual will serve as the primary point of escalation with our EDI VAN provider, holding them accountable for clear timelines and progress on stalled onboarding projects. Additionally, this person will be responsible for establishing structure, accountability, and consistent communication rhythms for the team.

Key Responsibilities

Phase 1 Priorities (Immediate)

• Take direct management of two EDI Analysts, establishing clear roles, priorities, and daily/weekly communication rhythms
• Assess and stabilize communication between the internal EDI team, the ERP/Infor M3 mapping consultant, our EDI VAN provider, and relevant business leaders
• Cultivate a reputation for the EDI team as a proactive, solutions-oriented partner to the business, rather than a source of delays or obstacles
• Identify root causes behind the extended trading partner onboarding timeline and build a plan to bring that timeline down significantly
• Establish visibility (status reporting, tracking) into open onboarding projects and EDI issues for IT leadership
• Triage and resolve backlog of open EDI issues/tickets

Phase 2 Priorities (Following Stabilization)

• Lead full documentation of all EDI processes, trading partner by trading partner, from onboarding through steady-state support
• Build repeatable, documented onboarding procedures to reduce time-to-live for new trading partners
• Establish standard operating procedures for ongoing EDI support and issue escalation
• Recommend longer-term structure/staffing needs for the EDI function

Qualifications

Required Qualifications

• 7+ years of EDI experience, including at least 2+ years in a leadership/management capacity over EDI analysts or teams
• Strong working knowledge of EDI standards (X12) and common transaction sets (850, 810, 856, 855, 997, etc.)
• Experience managing trading partner onboarding from kickoff through go-live
• Experience working with EDI VANs/networks; SPS Commerce experience preferred
• Infor M3 experience strongly preferred (or comparable ERP EDI backend/MEC mapping experience)
• Proven ability to build and improve processes, documentation, and team communication practices from a less mature starting point
• Strong vendor management and cross-functional communication skills
• Ability to work fully remote while establishing hands-on leadership and trust with an existing, previously unmanaged team

Preferred Qualifications

• Experience in distribution, foodservice, hospitality, or retail industries
• Familiarity with MEC mapping tools
• Experience standing up EDI documentation/SOPs from scratch