Job Description

Description

Gopher Sport is looking for passionate, experienced candidates to join our Digital Experience team as an eCommerce Operational Specialist with a focus on Product Merchandising.

Who we are:
Gopher Sport is an industry-leading supplier of high-quality, innovative products for schools and institutions across the country. For 75+ years we’ve prided ourselves on exceptional service, great product quality and an unrelenting commitment to our customers. Our multiple brands offer a variety of product categories including physical education, athletics, fitness, early childhood, classroom furniture, and STEM. Our products are designed to increase physical activity and create positive, healthy learning environments.

Description

As our eCommerce Operational Specialist – Product Merchandising Lead, you'll be responsible for enhancing the current customer experience related to finding and selecting products so it’s faster, easier, more accurate and more intuitive - ensuring all website elements are functioning as intended.

What will you be doing?

- Immediately respond to and resolve reported errors w/in documented department response times.

- Proactively monitor and audit the websites to ensure proper functionality related to finding and selecting products. Take immediate action to resolve any known issues from website audits.

- Lead the projects designed to introduce new improvements to the customer’s online experience as directed by your manager. Lead from kickoff through launch. Deliver expected results on-time and on-budget.

- Audit the current customer experience and identify potential areas of opportunity for improvement.

- Be the primary point of contact for all things related to finding and selecting a product online. This includes, but is not limited to, Site Search, Navigation, Product Results Pages, Product Detail Pages, Product Images and content related to guided shipping experiences.

- Work across departments to ensure problems are fixed, enhancements are communicated, and the customer’s experience is improved.

- Work with 3rd party vendors to achieve department initiatives. Ensure the best combination of price, service and quality from all external eCommerce partners.

- Regularly report on key metrics and behavioral data. Publish reporting and use a data-driven approach to identify and prioritize potential future enhancements.

- Develop expertise and certifications in the Magento platform and the systems and data connected to it.

- Stay current with new technologies, trends or advancements that help create an unmatched online experience for our customers.

- Make changes to the website’s merchandising as directed by the product and marketing teams.

Demonstrate corporate core values to support our culture, including:

• We create delighted fans

• We are dependable and trustworthy

• We are passionate about quality and excellence

•We move fast to innovate and improve

Requirements

1) 2-4 years of experience in Digital Marketing or eCommerce, with hands-on experience in Magento or a related web platform.

2) Bachelor’s degree in Business, Marketing, Computer Science or equivalent experience in eCommerce, Marketing, or relevant field.

About Gopher Sport

At Gopher Sport, we’ve been developing innovative solutions to help people of all ages become more active and healthier for over 75 years. Our portfolio spans five brands and a variety of industries, including physical education, athletics, fitness, early childhood, active classroom furniture, and supplies for STEM classrooms. When you join Gopher Sport, you become part of the nation’s strongest advocate for driving students everywhere to lead active lifestyles in and out of the classroom.

Our Hybrid work environment:
We value in-person connection and collaboration at Gopher Sport. We believe the energy we generate is stronger when we’re together. As a Gopher Sport team member, you’ll enjoy a hybrid work environment to provide better life-work balance. You’ll be able to work remotely every Monday and earn 3 weeks of remote work flexible hours, to be used at your discretion, like PTO.

Why join our Team?
Our Team Members enjoy a competitive compensation and benefit package, 3 weeks of Paid Time Off accrued the first year, plus 8 company paid holidays; profit sharing bonuses, 401K, ESOP, tuition reimbursement, product discounts, wellness programs, stand-up work stations, an onsite fitness center and so much more!

To be Considered for this Role:

1. Compose a brief cover letter that demonstrates how clearly and persuasively you communicate and that explains:

     a. how your professional background satisfies the requirements,

     b. your track record of success, and

     c. why you think you’d be the best candidate for this position.

2. Submit this cover letter and your resume by clicking on the “Apply on Company Site” button

Gopher Sport is an EEO/AA Employer