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Ecommerce Business Lead

Micron

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Meridian, ID
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Job Description

As posted by the hiring company

Job Overview:

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Micron is THE place for you to expand your caliber by working on key projects, developing the leader in you! We provide online learning opportunities and on-the-job training to upgrade your skills. We have a dedicated Micron University for your online learning.

Micron Technology is a world leader (World’s 3rd largest memory company and 4th largest semiconductor company) in innovative memory solutions that transform how the world uses Information.

Our focus is empowering our customers’ latest and the greatest innovations across a wide spectrum of industries and applications—so your work as a Micron team member can have a broad impact. And thanks to our welcoming yet fast-paced work environment, it is easy to collaborate with fellow team members to get difficult problems solved and turn customers’ dreams into reality faster.

Some of the amazing benefits offered:

  • 5% 401k Matching

  • 13 Paid Holidays (2 floating)

  • 17 days of yearly accrued Time Off Pay

  • 2 days off to volunteer your time

  • Restricted Stock Units (RSU's)

  • Yearly Performance Bonus

  • Discounted Employee Stock Purchase Program

  • Career Advancement

  • Immigration Support

  • Phenomenal Benefits

  • Competitive Salary

  • Highly Innovated Company (Over 50,000 patents and growing)

Job Description:

As a E-Commerce Business Lead responsible for Cruical.com you will be working with business collaborators in Brand, Marketing, Product team, Customer Support team to discover and define problems, researching solutions and provide mentorship and priority to the eventual execution of those solutions. You will be responsible for building and prioritizing the product feature roadmap and breaking down the features to smaller stories which will be carried out in sprint cycles. You will work closely with Scrum master and COE engineering team to bring the features to fruition.

Roles and Responsibilities:

Customer Journey Optimization & Customer Happiness – using a variety of qualitative and quantitative research and analysis techniques, work with the Marketing Insight team to identify prioritized lists of difficulties and opportunities in the digital journey to improve path to purchase

  • Optimize conversion, customer engagement and shopping experience on crucial.com properties through insight

  • Define user journeys and increase engagement and usage across all funnel stages by customer segment

  • Co-ordinate efforts with Brand and Web teams to optimize the look and feel of key customer touch points for our product categories

Product Launches – Ensure that Crucial.com is setup for success with all new product launches and be the voice at the table to advocate for the end customers journey on the web site

  • Make sure the digital journey is optimized on the web site

  • Ensure all products are setup on the website

  • Collaborate with team to ensure the content, landing pages and advertising is being done.

Web Initiatives – Drive initiatives on web site to improvement based on insights, user testing and standard methodologies and be the collaborator to the development team

  • Work with Insight team to understand the KPI’s and customer feedback

  • Drive strategy and corrective action to improve CSAT scores.

  • Work with Insight team to performance User testing on new initiatives and web changes.

Promotions – collaborate with Performance marketing and other team to make sure when applicable the promotions are setup accurately on the web site.

  • Supervise the promotion usage

  • Provide feedback on the promotions and future promotions based on learning and standard methodologies

Partner Referrals – Ensure that WTB referrals are optimized and as effective as possible

  • Work with Performance Marketing to review WTB efficiency and suggest changes

  • Ensure the best web practices are used to display WTB on the web site.

Web Optimization – Optimize the web site using standard methodologies

  • Review the web site performance and ensure that page performance are acceptable.

  • Optimize on different browsers and mobile tablets

Required Qualifications:

  • BA in related field

  • 5+ years of experience in leading and driving ecommerce business needs

  • 5+ years in leading website design and management

  • 3+ years of Consistent record in either a UX Designer or product designer role.

  • Knowledgeable about web site standard processes, adaptable web designs, A/B testing and user experience analysis.

Preferred Qualifications:

  • Nice to have experience on mobile web application management.

  • Experience in Web Analytics, However Adobe Analytics is a plus.

  • Knowledge on 3rd party tools to improve, test and validate web site experience.

  • Experience in SEO tactics and experience growing/handling web site SEO.

  • Comfortable working in a distributed team

  • Familiarity with standard website technology (HTML, CSS, JS)

#li-hybrid

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.


Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant’s provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.


For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.