Country:
United States of AmericaLocation:
CAAZO: Carrier - Home Arizona Remote Location, Remote City, AZ, 85012 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Carrier HVAC Residential and Commercial Operations is looking for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical Service who troubleshoots customer issues and provides critical training to customers. This role will analyze and present data to management, ensure complex issues are escalated to the appropriate level, and advise less experienced team members on policies, procedures, and the interpretation of technical product information. Including making significant changes to procedures to ensure Product Technical Service efficiency and effectiveness.
About this role
The Ductless/Variable Refrigerant Flow (VRF) Product and Technical Services Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in Southwestern USA. Take responsibility for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor, and end-user) customers. Will have a high level of interaction with internal/external customers for training and problem resolution. Responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues.
75% traveling throughout the USA but primarily in the Southwestern states will be required.
This position will be based out of Arizona or any other Southwestern state within the territory and this is a fully remote opportunity.
We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
RSRCAR
#LI-remote
Pay Range:
$112,828 - $157,959 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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