Job Description

Dock & Door Field Service Technician/Installer-Syracuse, NY

Northeast Dock & Door, a Division of Thompson & Johnson Equipment

Full Time | Monday through Friday | 8:00 a.m. to 4:30 p.m. | $25.00 to $36.00 DOE per Hour

 

JOIN A COMPANY WHERE YOUR WORK MAKES A DIFFERENCE

Since 1954, Thompson & Johnson Equipment (T&J) has built its reputation by investing in employees, supporting customers, and Delivering Our Promise. We are a family-owned company where people, service, and long-term relationships matter. Northeast Dock & Door (NEDD) is a division of T&J specializing in commercial and industrial dock and door equipment, products, service, and solutions.

POSITION OVERVIEW

We are seeking a hands-on Installer/Technician to travel to customer locations to install, troubleshoot, maintain, and repair commercial dock and door equipment. This is a field-based position involving physical work, varied customer sites, and mechanical, hydraulic, and electrical equipment.

WHAT YOU'LL DO

Install and replace commercial doors, operators, dock levelers, vehicle restraints, seals, shelters, and related equipment.

Diagnose and repair dock and door systems; inspect and maintain equipment and document completed work. Respond to emergency service needs and participate in assigned after-hours and weekend on-call coverage.

Follow safety procedures when using tools and working around equipment, stored energy, and elevated work areas; complete and maintain applicable fall protection, aerial lift, lockout/tagout, and other required safety training and certifications.

Communicate professionally with customers and T&J team members.

Maintain a clean, organized, and properly stocked service vehicle.

WHAT YOU'LL BRING

Mechanical, hydraulic, and electrical aptitude; technical school training and welding experience are preferred.

A valid driver license free of major infractions; ability to complete Company forklift certification and other required job-specific safety training/certifications; availability for scheduled or assigned emergency after-hours and weekend on-call coverage.

Ability to perform physically demanding field work, including climbing and working in changing weather conditions, with reasonable accommodation where applicable.

Strong work ethic, attention to safety, customer service, teamwork, and willingness to learn.

WHY YOU’LL BE SUCCESSFUL AT T&J

You take ownership of your work, communicate respectfully, follow through on commitments, stay safety-focused, and are willing to keep learning. You understand that reliable work at a customer site reflects on the entire T&J team.

Position Overview

• Install commercial doors, operators, door sections, rolling steel doors, speed roll doors, dock levelers, vehicle restraints, seals, shelters, bumpers, and related equipment.
• Remove existing doors and equipment and prepare work areas for new installations.
• Complete assigned installation work with attention to fit, operation, quality, and customer requirements.

What You'll Bring

• A high school diploma or equivalent is desirable
• Graduation from a technical school is preferred
• Mechanical, hydraulic, and electrical aptitude is required
• Welding experience is preferred
• Related commercial door, dock equipment, mechanical service, or installation experience is preferred.

Schedule & Pay

• Pay Range: $25.00 to $36.00 per hour, depending on experience.
• Monday-Friday 8:00am-4:30pm with OT hours if available
• Company Uniforms provided

Why You'll Be Successful at Thompson & Johnson

At Thompson & Johnson, we're looking for more than experience. We're looking for people who share our commitment to outstanding customer service and supporting one another.

Successful employees:

• Bring a positive attitude to work each day. 
• Demonstrate dependability, accountability, and professionalism. 
• Communicate respectfully with customers and coworkers. 
• Take ownership and consistently follow through on commitments. 
• Pay attention to details while keeping the bigger picture in mind. 
• Are comfortable reaching out to customers rather than waiting for customers to call. 
• Work collaboratively to solve problems and support the customer. 
• Continue learning and looking for ways to improve. 
• Help us Deliver Our Promise every day. 

 Benefits

• Low-Cost Medical/Dental + FREE Vision
• Life and supplemental coverage such as LTD, STD, and specified disease (cancer, heart, kidney) insurance
• 401(k) with 50% company match (up to 5%)
• Generous PTO + holidays

Additional Perks

• $500 annual tool allowance
• $600 annual well-being reimbursement
• $200 annual gym membership
• $100 annual boot allowance
• $100 annual company clothing allowance

Prerequisites

• Profile assessment
• Physical (including eye and hearing)
• Drug testing for illegal substances

Work Environment

This is a physical role requiring lifting, climbing, and working with full-body motion throughout the day. Must be able to life up to 150lbs occasionally and 50lbs frequently.

Equal Employment Opportunity

Thompson & Johnson Equipment Co., Inc. is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all employees are treated with dignity and respect and where employment decisions are based on qualifications, merit, and business need