Job Description

PRIMARY DUTIES & RESPONSIBILITIES
•    Oversee the operations and customer-facing personnel in all facilities of his/her region
•    Champion safety and maintain a safe working environment for all employees
•    Work closely with customer field representatives to effectively coordinate and execute the Cyclops Setting Tool pickup and delivery program at the customer’s wellsite
•    Complete incident investigations on any tool failures, report findings in a timely manner, and assist the technical department with root cause analysis investigations
•    Control inventory cost and inventory management
•    Directly manage the team that disassembles, cleans, inspects, rebuilds, and tests Fortress Cyclops Setting Tools per the applicable Fortress Work Instructions. Direct assist when necessary
•    Actively works to successfully onboard new customers
•    Reports all steps of the Fortress Cyclops Recycling Program through iFortress software
•    Provide technical support to customers for Fortress Cyclops Setting Tools
•    Ensures all necessary equipment and tools are available and maintained to perform all aspects of the job
•    Ensure all new hires are onboarded, and are trained properly, including assigning mentors
•    Coordinate tool needs between shop and upper management
•    Ensure daily reporting is completed and conveyed to management and sales team
•    Ensure pick-up/drop-off forms are correct, and follow-up with billing to the AR group in a timely manner
•    Reviewing/ Managing Profit & Loss Statements their facility in coordination with the Fortress Operations Director
•    Involved in interviewing, hiring, and firing of all subordinates
•    Ensure housekeeping is kept up to highest standard every day
•    Maintains the highest level of professionalism and works with honesty and integrity, maintaining Customer Service
•    Any other duty, responsibility, or task as assigned by supervisor
•    Responsible for all maintenance activities (company trucks, setting tool inventory, etc.)
•    Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.