Job Description

Build Your Career with Ashley Furniture

The Quality Supervisor is responsible for leading quality assurance operations within the Retail Distribution Center (RDC), ensuring product quality standards are maintained from receiving through delivery. This role involves supervising quality auditors, conducting root cause analysis, driving continuous improvement initiatives, and collaborating with warehouse, manufacturing, and engineering teams to resolve quality issues and optimize processes. The Quality Supervisor plays a critical role in protecting brand reputation, reducing product damage, and enhancing customer satisfaction through proactive quality management and team development.

Schedule: Hours vary weekly. Will be required to work two Saturdays per month. Monday-Friday hours will vary from a start time of 5am, 8am, 9am, or 11am, and will work 8 hour shifts.

Key Responsibilities:

Quality Assurance & Issue Resolution

• Conduct or assist direct reports with troubleshooting, investigating, and auditing product and material quality issues
• Communicate quality issues to appropriate production, warehouse, and engineering management teams
• Conduct analysis and make recommendations to resolve quality problems
• Make data-driven decisions to optimize quality outcomes and production efficiency
• Perform root cause analysis on repetitive damage issues found in prep lanes and throughout the facility
• Assist and suggest corrective action measures to management based on investigation findings

Quality Monitoring & Reporting

• Audit, monitor, maintain, and present daily/weekly quality reports on process variation and product opportunities
• Collect furniture repair data in shop and prep lanes; enter data into appropriate databases
• Analyze data for recurring furniture defect issues and communicate findings to quality, warehouse, and manufacturing management using Continuous Improvement communication tools
• Record all product return information and analyze for repetitive issues
• Communicate quality trends and recommend improvements to warehouse, manufacturing, and quality leadership

Cross-Functional Collaboration

• Collaborate with manufacturing and Retail Warehouse management to resolve quality and process opportunities
• Build and maintain positive and collaborative relationships with RDC management teams
• Work directly with warehouse team and manager to develop, test, and implement overall quality initiatives
• Coordinate reviews of all new floor introductions with appropriate teams to identify assembly, handling/storage, repair material, delivery, and product opportunities
• Report opportunities found to appropriate management and design/facilitate training when necessary

Audit Management & Training

• Train, direct, and monitor quality auditors on projects and daily responsibilities
• Develop and manage audit protocols and communication activities
• Audit regularly to ensure standard operating procedures are being adhered to
• Investigate product returns to determine root cause of damages
• Train and mentor warehouse employees on the product return investigation process

Continuous Improvement & Process Optimization

• Identify process improvement projects and opportunities
• Lead process improvement teams as needed
• Analyze product service claims for repetitive service reasons; communicate findings and make recommendations to manufacturing and quality management
• Analyze replacement part requests for patterns and determine root cause
• Identify products with repetitive delivery failures and make recommendations for product removal from sales floor to appropriate management

Compliance & Safety

• Maintain responsibility for compliance to established processes through collaboration with RDC management team
• Escalate non-compliance issues when appropriate
• Maintain departmental equipment to ensure proper and safe operations
• Maintain a safe work environment by ensuring employees wear PPE (personal protective equipment) and follow safety compliance standards
• Assist functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management

Team Leadership & Employee Development

• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
• Coordinate and manage the work of quality auditors by directing team members to meet department goals
• Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews
• Recommend, plan, and/or implement employee training and skill development activities
• Audit, maintain, and ensure employee time-keeping and absentee records are accurate
• Communicate company and departmental issues and goals through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
• Facilitate employee growth and development

Resource Management

• Manage resources to optimize equipment, facilities, employees, methods, and materials
• Ensure availability of tools, equipment, and materials needed for quality operations

Qualifications:

Education

• High school diploma or equivalent required
• Associate or Bachelor's degree in Quality Management, Business, Supply Chain, or related field preferred

Experience

• Minimum 3-5 yearsin quality assurance, quality control, or related field in manufacturing, distribution, or logistics environment
• Minimum 2 yearssupervisory or leadership experience
• Experience with furniture, retail distribution, or warehouse operations preferred
• Root cause analysis and problem-solving experience required

Skills & Competencies:

Technical Skills

• Proficiency with quality management systems and databases
• Data analysis and reporting skills (Excel, Power BI, or similar tools)
• Understanding of Continuous Improvement methodologies (Lean, Six Sigma, Kaizen)
• Knowledge of quality control standards and inspection processes
• Ability to read and interpret product specifications and quality standards

Leadership & Communication:

• Strong coaching and mentoring abilities
• Excellent written and verbal communication skills
• Ability to present findings and recommendations to management
• Cross-functional collaboration and relationship-building skills
• Conflict resolution and problem-solving capabilities

Analytical & Problem-Solving:

• Root cause analysis expertise
• Critical thinking and data-driven decision making
• Process improvement and optimization mindset
• Attention to detail and accuracy

Safety & Compliance:

• Knowledge of OSHA safety regulations and PPE requirements
• Understanding of warehouse safety protocols
• Commitment to maintaining safe work environment

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Our Core Values:

Honesty & Integrity

• Without hesitation, uses candor and is direct in communication
• Is tough-minded in working in and meeting the demands of reality
• Always tells the truth and follows through on commitments

Passion, Drive, Discipline

• Enjoys working hard and pursues work with energy, drive, and willpower to finish
• Is disciplined in developing consistency into work processes
• Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

• Fights to take costs and waste out of the system
• Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
• Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious

Dirty Fingernail

• ​Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
• Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
• Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning…asking the 5 "Whys"

Growth Focused

• Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
• Is competitive by studying the competition and is aggressive in looking for ways to beat them
• Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business​

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

You should be proficient in:

• Quality Inspection Experience
• Data Analysis and Manipulation
• Quality Control Experience
• Microsoft Excel