Job Description

DISPATCHER

Location: Marietta

Employment Type: Full-Time

Pay

$65,000–$72,000 per year

• Bonus eligible

Hours

• On Site at our office from 7:00 AM to 5:00 PM (M, T, W, F)
• 7:00 AM to 12:00 PM (TH)
• Important emphasis placed on being on call for assigned weekends and weeknights.

Duties and Responsibilities

• Answer telephones and greet customers while maintaining professional and courteous customer contact.
• Assist customers with pricing, dispatch times and scheduling. Building strong relationships with clients to ensure they choose Company for their future needs.
• Schedule operators ensuring coverage for all upcoming pump jobs and communicate the schedule with all operators. Oversee the daily schedule throughout the week.
• Provide clear instructions to operators and ensure timely service while maintaining customer satisfaction and accurate record-keeping.
• Address and resolve any operational issues or problems that arise during delivery in a professional manner.
• Track crew logistics via GPS.
• Review and approve operator timesheets.
• Receive, code and organize job receipts from crew for accounting.
• Meet with shop manager weekly to review concrete pump repairs and ensure alignment on out-of-commission equipment.
• Process sales receipts and credit card payments for COD customers.
• Invoice regular customers through Pump Magic.
• Input new customers into Levitate and send out customer surveys, thank you cards, and campaigns as needed.
• Assist managers in various ad hoc projects as requested.

Education, Skills, and Experience

• Three years of dispatching experience in concrete, plumbing, HVAC, electrical, construction, or a similar service industry.
• Customer service or call center experience.
• Familiarity with vehicle dispatch software, fleet management tools, GPS/GIS technology.
• Proficiency in Microsoft Office applications including Excel for data entry and reporting purposes.
• Able to stay calm under pressure, multitask, and switch between phone calls and schedule management throughout the day.
• Detail-oriented and dependable.
• Ability to pass a drug test and background check.
• Must be able to effectively communicate with customers and co-workers by providing accurate, meaningful, courteous and timely responses to their questions or concerns.