Job Description
Job Overview:
PJS is recruiting two strong, motivated Dispatch & Office Managers for an established, growing commercial service company.
We're not looking for someone who just wants to sit behind a desk and monitor a dispatch board. We need leaders who can manage people, solve problems, make decisions, and keep a busy field service operation running efficiently.
If you're organized, level-headed, confident, and comfortable taking ownership of a team, we want to talk to you!
Position Details
Pay: $1,000 per week
Positions Available: 2
Day Shift: Monday–Friday, 8:00 AM–5:00 PM
Evening Shift: Monday–Friday, 2:00 PM–11:00 PM
Weekend Availability: Rotating on-call responsibilities
Employment: Full-time, temp-to-hire opportunity
What You'll Be Responsible For
Dispatch & Daily Operations
Lead and coordinate daily dispatch activities and technician scheduling.
Manage incoming service requests, open work orders, and technician assignments.
Monitor technician locations using GPS tracking systems and improve routing efficiency.
Identify coverage gaps, reduce unnecessary drive time, and ensure priority calls are handled quickly.
Coordinate with field managers, technicians, and other departments to keep jobs moving.
Ensure a smooth transition between day and evening dispatch teams.
Leadership & Team Performance
Lead, coach, and hold dispatch personnel accountable.
Monitor technician productivity, sales performance, and weekly goals.
Identify performance issues and work with management to develop solutions.
Make decisions independently and handle escalations professionally.
Help train employees and improve daily operating procedures.
Customer Service & Job Quality
Handle customer and technician communications through phone, email, and customer portals.
Monitor overdue work orders, callbacks, and incomplete documentation.
Follow up on pending approvals, quotes, and completed jobs awaiting invoicing.
Resolve customer concerns and operational issues in a timely manner.
Maintain accurate records and clear communication across departments.
Operational Efficiency
Monitor overtime, labor utilization, and unnecessary expenses.
Review operational reports and identify opportunities for improvement.
Help ensure technicians are being utilized efficiently throughout the day.
Support fleet coordination, scheduling, and service coverage.
What We're Looking For
Previous dispatch, field service, logistics, or operations experience preferred.
Leadership or supervisory experience is a strong plus.
Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Comfortable managing multiple phone lines and handling high call volumes.
Experience with CRM systems, dispatch software, GPS tracking, or customer portals preferred.
Familiarity with Verizon Connect, Microsoft Office, Excel, and similar systems is a plus.
Ability to analyze information, solve problems, and make sound decisions.
Calm, rational, and professional under pressure.
Willingness to take ownership and hold others accountable.
Experience in commercial service, plumbing, HVAC, electrical, transportation, or another fast-paced field service environment is a plus.
The Type of Person We Want
We're looking for someone who doesn't need to be told what to do every hour.
Someone who sees a problem and works toward a solution. Someone who can lead a team, make tough decisions, stay organized when things get hectic, and follow through on what they say they're going to do.
You don't have to know every system on day one. We're willing to train the right person.
Strong leadership, common sense, accountability, and a willingness to learn are what matter most.
