Role Overview:

Hearst Technology Services is seeking a strategic, technically skilled leader to oversee the optimization of technology services across the enterprise. This position is ideal for someone with a strong technical background — particularly with Network, Identity or Cloud Engineering— who is ready to step into a senior leadership role where they can apply technical expertise, automation, and data-driven decision-making to deliver measurable business results.

You will manage a capable team responsible for software and hardware lifecycle management reporting, while focusing on modernizing the practice through integrations, automated workflows, and improved asset data accuracy. This is a career move for someone who enjoys architecting solutions and driving transformation, rather than maintaining the status quo.

Key Responsibilities:

Service Optimization & Automation

Lead the strategy and execution of enterprise-wide technology service optimization, including full lifecycle oversight of software and hardware.
Architect integrations between identity management, IT service systems, and business applications to automate provisioning, deprovisioning, and license reclamation.
Design and implement automated workflows that reduce manual effort, eliminate waste, and improve service quality.

Identity-Driven Integrations

Leverage identity and agent-based platforms to enable reclaiming and redeploying unused or underutilized licenses and assets.
Collaborate with identity and engineering teams to connect disparate systems via APIs, scripting, and automation tools for end-to-end efficiency.
Align IT governance with compliance and security compliance.

Data Quality & Insight

Direct initiatives to clean and maintain accurate asset data across systems through automated validation and reconciliation.
Deliver actionable reporting and dashboards that highlight license utilization, hardware inventory, and compliance status.

Leadership & Stakeholder Engagement

Lead and develop a small skilled team responsible for operational execution.
Build strong cross-functional relationships with technology, security, finance, vendor management, and business leaders to ensure goals are aligned.
Serve as a thought leader on integrating, reclamation, automation, and lifecycle management into a cohesive strategy.

Required Qualifications:

8+ years in IT, with experience in identity management, cloud engineering or network engineering.
Hands-on expertise with SailPoint (architect-level understanding strongly preferred) or Meraki, Palo Alto, Silverpeak technologies
Proven ability to design and implement automated workflows using APIs, scripting, or low-code tools.
Broad understanding of software licensing models, hardware lifecycle management, and compliance frameworks.
Experience leading teams and driving cross-functional initiatives.

Preferred Qualifications:

Demonstrated success in license reclamation and optimization programs.

This position is based in Charlotte, NC with a minimum of three (3) days per week in the office.