Job Description

Description

The Director of Warehouse Operations manages end-to-end warehouse operations, including internal teams and third-party logistics (3PL) partners, to ensure consistent performance, cost efficiency, and alignment with service level expectations. Reporting to the Vice President of Manufacturing, this role plays a critical part in ensuring that KONGs warehouses function with efficiency, ensures product quality, on-time delivery and are strategically positioned for future growth and innovation.

The ideal candidate will bring exceptional leadership, strong problem-solving skills, and previous experience in manufacturing logistics to drive performance across the following areas:

· Material/Warehouse Management

· Quality Control & Assurance

· Assembly & Packaging

· Direct-to-Consumer Operations

This role requires up to 50–60% travel to oversee multi-site operations, support continuous improvement initiatives, and ensure standardization and compliance across all facilities.

 Essential Duties/Responsibilities

· Build and sustain a strong workforce by recruiting, hiring, onboarding, and training employees while ensuring a safe, compliant work environment that promotes continuous learning and professional growth.

· Develop high-performing teams across multi-site warehouse operations by setting clear expectations, monitoring performance, and providing coaching, feedback, and corrective actions as needed.

· Drive safety, quality, and efficiency standard across all warehouse locations.

· Manages end-to-end warehouse operations, including internal teams and third-party logistics (3PL) partners, to ensure consistent performance, cost efficiency, and alignment with service level expectations.

· Develop and implement standardized best practices for warehouse layout, storage, packaging and inventory systems.

· Develop standardized, internal processes and/or procedures for warehouse initiatives and programs.

· Ensure product quality standards and exceptional customer service are met by identifying, analyzing trends and resolving quality and customer service issues.

· Ensure set KPI’s and goals are met at each location to ensure excellence in operations.

· Collaborate with the VP of Manufacturing to review and evaluate projects involving key functional changes within warehouse operations.

· Regularly communicate objectives, needs, challenges, project status and strategies to VP of Manufacturing.

· Manages relationship and oversight of third-party logistics (3PL) partners to execute Direct-to-Consumer (DTC) fulfillment, ensuring seamless coordination, accurate pick/pack shipping, and high levels of customer satisfaction.

· Leads successful transitions and implementations of Warehouse Management Systems (WMS), ensuring minimal disruption, data integrity, and alignment with operational workflows.

Requirements

• Bachelor’s degree in supply chain management, business, or related discipline
• 5+ years of experience, leading, motivating, and coaching multi-site warehouse locations
• 5+ years of progressive experience in warehouse, distribution, or logistics operations, preferably within a manufacturing environment
• Proven experience managing Direct-to-Consumer (DTC) and Business-to-Business (B2B) fulfillment operations
• Strong background in pick/pack shipping, inventory control, and order fulfillment
• Demonstrated success managing 3PL partnerships, including, service level monitoring, and integration with internal operations
• Hands-on experience leading WMS transitions, including selection, implementation, and optimization
• Knowledge of lean warehousing principles, continuous improvement methodologies, and warehouse automation tools
• Strong leadership and team-building skills with experience managing diverse, distributed teams
• Excellent problem-solving, analytical, and decision-making abilities
• Effective communicator with the ability to collaborate cross-functionally across departments such as Manufacturing, Logistics, Quality, and IT
• Experience driving a safety-first culture and maintaining compliance with OSHA and other regulatory standards
• Willingness and ability to travel 50–60% to oversee multi-site operations
• Strong financial acumen and ability to manage KPIs, and cost-efficiency strategies
• Adaptability in fast-paced, growth-oriented environment
• Must be able to lift up to 50 pounds (Team lift if necessary)

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Compensation

• From $125,000 annually
• Quarterly profit sharing

Work Location

• KONG Headquarters - Golden, Colorado
• Onsite Monday through Friday

Benefits

• Health, Dental and Vision Insurance with low-cost premiums
• Access to voluntary benefits
• Employer paid short-term/long term disability and life insurance
• 401k with employer matching
• 12 Paid Holidays
• Personal Leave Accrual
• Pet Insurance, Tuition reimbursement, dog toys, and more!