Job Description

Description

The Director of Rebuilds builds and executes the company’s strategy for machine and component rebuilds, growing rebuild revenue and making Riggs the first choice for customers who want to extend the life of their equipment. The Director owns the rebuild program from start to finish, from identifying opportunities in the machine population to selling, quoting, scheduling, and delivering every rebuild on time and on budget. As part of a Perfect Branch, the Director leads by example in living the Riggs Way — Urgent, Selfless, Excellent — building a rebuild program that delivers unmatched value for clients, a home for employees, and service to the community, consistently and not occasionally.

WHAT YOU'LL DO

Every branch is built on three equal pillars — Client Experience, Operational Excellence, and Store Culture. Strong in two and broken in one is not Perfect.

Client Experience

• Help customers make informed repair-versus-rebuild-versus-replace decisions, presenting clear options, pricing, and life-cycle value.
• Build relationships with key and strategic accounts to identify fleets and machines that are strong rebuild candidates.
• Promote the full range of rebuild solutions, including Cat Certified Rebuilds, CPT rebuilds, CCR rebuilds, and before-failure repair programs.
• Ensure every rebuild customer receives clear scope, accurate quotes, regular status updates, and a quality finished product delivered when promised.
• Serve as the point of escalation for rebuild-related customer concerns, owning the outcome until the customer is taken care of.

Operational Excellence

• Develop and execute the company-wide rebuild strategy, including annual revenue, margin, and unit goals by region and branch.
• Use machine population, hours, and condition monitoring data to build a rebuild pipeline and forecast future demand.
• Partner with Service and Parts leadership on shop capacity, scheduling, parts availability, and workflow so rebuilds are completed on time and on budget.
• Standardize rebuild processes, including inspection, quoting, pricing, warranty, and quality control, across all locations.
• Work with Caterpillar and Riggs marketing to plan and launch rebuild campaigns and ensure compliance with Cat rebuild program requirements.
• Own rebuild forecasting, budgeting, and expense management, and report results to senior leadership.

Store Culture

• Train and support Product Support Sales Managers and PSSRs to identify, sell, and quote rebuild opportunities.
• Partner with Service leaders to develop technician skills and certifications needed to deliver quality rebuilds.
• Ensure every team member supporting the rebuild program receives clear expectations, a task list, and ownership of at least one metric, holding the team accountable to the Perfect Branch standard.
• Champion CAT and Riggs rebuild initiatives and model the Riggs Way every day, building a team that is proud of where they work and how they show up.

Requirements

WHAT YOU'LL BE MEASURED ON

As part of the Perfect Branch standard, the Director owns rebuild results for the entire organization and ensures every team member supporting the program has clear expectations, a task list, and ownership of at least one metric. Rebuild performance is tracked on real-time scorecards, reviewed monthly, as part of every branch’s progress toward Perfect Branch performance.

WHAT YOU'LL NEED

• 4-year degree in Business, Engineering, or a related field (may be waived based on experience).
• 10+ years of Cat or competitive dealer parts, service, or product support experience, including at least 5 years in a leadership role.
• Direct experience with machine and component rebuild programs, including Cat Certified Rebuild, CPT, and CCR.
• Proven track record of building and executing a strategy that grows revenue while managing profit, time, and expense.
• Strong knowledge of machine systems and components, shop operations, and service workflow.
• Advanced proficiency in Excel, PowerPoint, Word, CRM, and service management software.
• Excellent verbal, written, and presentation skills, including communicating with executives and key customers.
• Travel across all regions as needed, up to 8–10 nights per month.

IMPORTANT INFORMATION

Current and past performance in department assignments will be considered as part of the selection process. Transfers between departments are contingent upon realistic resolution of any vacancy caused by the transfer from the current department.

Duties may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

The job description is subject to change by the employer as the needs of the employer and requirements of the job change. This job description does not constitute a written or implied contract of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)