Description

Britten, Inc. is a veteran-owned (VOSB), creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 40 years, we’ve leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper.

Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We’ve built a reputation for saying "yes" to projects others won't touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch. Click here to learn more about Britten, Inc. www.britteninc.com

What We Seek...

The Director of Quality & Fabrication Standards will establish, lead, and continuously advance the quality framework across design, engineering, fabrication, finishing, and installation. This role is accountable for ensuring every build meets the highest standards of craftsmanship, safety, structural integrity, regulatory compliance, and client expectations — from concept through final execution.

This leader will implement world-class quality systems while strengthening a culture of precision, accountability, and continuous improvement across the organization. In a world-class event fabrication environment, quality is not inspection at the end - it is engineered into every stage of the project.

Job Summary and Job Functions

Develop and implement a comprehensive Quality Management System (QMS) tailored to event fabrication and experiential builds
Establish fabrication standards, SOPs, inspection protocols, and documentation systems
Define measurable quality KPIs across departments
Lead root-cause analysis and corrective action processes
Create and maintain build standards for wood, metal, scenic finishes, electrical integration, and specialty fabrication
Standardize engineering review and structural verification processes
Oversee tolerance specifications, finishing criteria, and durability standards
Partner with Creative and Engineering to ensure design intent translates into build excellence
Ensure compliance with OSHA, local building codes, fire regulations, and venue requirements
Oversee structural signoffs and risk assessments for temporary and touring installations
Collaborating with Production, Engineering, Project Management, and Installation teams
Lead internal quality audits and readiness reviews before major installs
Analyze defects, rework, and warranty issues to reduce cost of poor quality
Drive production floor improvements to increase consistency and reduce variability
Implement a digital tracking system for inspection and documentation
Serve as executive quality authority during client audits or escalations
Ensure all builds reflect the company’s premium positioning
Protect brand reputation through proactive risk mitigation
Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Extensive experience in fabrication, manufacturing, or production environments
Demonstrated leadership of cross-functional teams
Engineering or technical degree
Deep knowledge of structural fabrication, scenic production, or custom builds
Experience implementing Quality Management Systems
Strong understanding of regulatory and safety compliance
Ability to manage and prioritize multiple projects
Experience in event fabrication, experiential marketing, or themed environments
Lean, Six Sigma, or equivalent certification
Familiarity with temporary structures and touring installations
Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Physical Demands and Work Environment

Office and manufacturing work environment
Moving self in different positions to accomplish tasks in various environments
Remaining in a stationary position, often standing, or sitting for prolonged periods
Moving about to accomplish tasks or moving from one worksite to another
Communicating with others to exchange information
Repeating motions that may include the wrists, hands and/or fingers
Performing and assessing the accuracy, neatness and thoroughness work
Light work that includes moving or adjusting objects up to 20 pounds at a time

Compensation and Benefits

A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions. Benefits Package Highlights:

Medical, Dental and Vision Insurance coverage options
401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee’s pay)
Paid Holidays
Paid Time Off (Full time employees)
Educational Assistance
Life Insurance-company provided
Reimbursement for safety glasses and/or work boots (if position requires and qualifies) Company provided safety, skill development and/or leadership training opportunities

Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.