Job Description

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. 

“A Day in the Life”

As the Director of Operations, you will lead the people, systems, and day-to-day execution that drive TRS-RenTelco's operational success. Overseeing a $600M inventory, you will be responsible for lab operations, quality systems, logistics, customer support, and inventory management while ensuring customers receive high-quality equipment, support, and services.

In this role, you'll build and develop high-performing teams, establish accountability, and drive operational excellence across the business. Working closely with cross-functional partners, you will strengthen execution, improve customer outcomes, maintain compliance with industry quality standards, and deliver results that support both customer satisfaction and financial performance.

“What You’ll Do”

People and Organizational Leadership

Lead a team of 6+ direct reports and an organization of approximately 80+ employees across lab operations, customer support, logistics, inventory management, and technical service functions.

• Lead and develop lab managers, operations managers, and cross-functional teams
• Build bench strength and address hiring challenges in technical roles
• Establish clear performance expectations and accountability

Operational Strategy and Execution

• Own daily operations across facilities, calibration labs, repair, customer support, shipping/receiving, and the management of a $600M inventory
• Leads revenue generating initiatives such as the Keysight Asset Management program, Hioki and Exfo calibration support programs.
• Drive cycle time reduction, throughput improvement, and asset utilization
• Ensure alignment between operations, sales, and product management to support revenue growth

 Customer Experience & Execution

• Ensure equipment quality, order accuracy, and on-time delivery meet customer expectations
• Address systemic issues in shipping, configuration accuracy, and field performance
• Partner with Sales to reduce friction in quoting, fulfillment, and service delivery

Inventory & Asset Management

• Optimize inventory readiness by balancing equipment availability while managing equipment maintenance expenses under budget.
• Ensure calibration and repair capacity supports demand without bottlenecks
• Partner with product management on capital allocation and asset strategy

Quality & Compliance

• Maintain and improve the Quality Management System aligned to ISO 9001 and ISO/IEC 17025 standards
• Ensure calibration, repair, and operational processes meet internal and external standards
• Act as final escalation point for quality decisions, overruling when necessary to protect integrity and customer outcomes

Financial Performance

• Own operating cost structure including labor, freight, equipment repair, replacement parts and accessories as well as facility related expenses.
• Improve margins through process efficiency, vendor optimization, and asset lifecycle management
• Support revenue growth by improving availability and readiness of high-demand equipment
• Identify and execute adjacency revenue opportunities that leverage our technical and logistics expertise (asset management, OEM service center)

Transformation and Continuous Improvement

• Identify and eliminate operational bottlenecks
• Implement data-driven process improvements across lab, logistics, and order fulfillment
• Leverage automation, AI, and system integration to reduce manual work and errors

Decision Authority

• Final authority on quality, compliance, and operational standards
• Approval authority over operational processes, vendor selection (non-OEM exceptions), equipment repair and maintenance expenses and quality escalation decisions

“Must Haves”

• 10+ years operations leadership experience in technical, industrial, or equipment-based business
• Strong background in quality systems (ISO 9001, ISO/IEC 17025 preferred)
• Experience managing labs, repair operations, or technical service environments
• Experience leading an organization of 50+ employees including multiple layers of leadership
• Proven ability to scale operations and drive measurable performance improvement
• Strong financial and operational analytics capability

What Success Looks Like (12–18 months)

• Measurable reduction in equipment quality issues and shipping errors
• Faster turnaround times in lab and repair operations, maintain equipment readiness levels keeping our equipment returns/backlogs below targets
• Improved asset readiness supporting revenue growth, manage outside equipment repair and calibration expenses based on model utilization and the needs of the business
• Clear operating rhythm with strong execution discipline across teams
• Own the AI and automation roadmap for the Operations department

Physical Requirements & Role Expectations

• Ability to remain seated and work at a computer workstation for extended periods throughout the workday.
• Ability to frequently use computers, keyboards, mice, telephones, and other technology required to perform job duties.
• Ability to read information on computer screens and maintain attention to detail while performing assigned tasks.
• Occasional standing, walking, reaching, lifting, or movement within a home office, office environment, or other work location as required.

The physical requirements described are representative of those that may be required to successfully perform the essential functions of the applicable job. Requirements may vary by role, location, work environment, and business needs. The Company reserves the right to modify job duties and requirements as business needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Equal Employment Opportunity & Hiring Requirements

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

AI Use in Our Interview Process
 You are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real-time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know.

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