Position Summary

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

Role & Responsibilities

The Director, GVI/Care+ Business Operations drives demand planning, business operations and supply chain management for the GVI and MX Care+ teams. This leader will communicate opportunities and build consensus, as well as drive operational programs focused on innovation and growth. This position works with respective business units, SEA leadership, and headquarters in Suwon, South Korea.

Sponsor approaches that encourage efficiency; from developing and/or enhancing processes to implementing systems with the goal of driving synergies and building efficiencies
Lead regular C-Level executive reporting and strategy sessions
Demand Forecasting & Analytics: Develop data-driven demand forecasts using historical sales data, market trends, and promotional impact analyses
Sell-in & Sell-out Optimization: Track sales trends across channels to refine inventory planning and maximize sell-through
Promotion Plan Integration: Evaluate upcoming promotional campaigns, incorporating the impact into demand forecasts
Market Share & Competitive Analysis: Understand external market trends and competitor positioning to inform forecasting strategies
Financial Risk & Opportunity Assessment: Identify financial risks and growth opportunities, ensuring targets are met through data-driven decision-making
Inventory & Supply Chain Coordination: Collaborate with supply chain and operations teams to maintain optimal inventory levels, avoid stockouts or excess inventory, manage aged inventory, and ensure inventory is properly priced within the ERP system.
Cross-functional Collaboration: Partner with product, marketing, finance, and sales teams to align demand forecasts with business objectives and market dynamics
Reporting & Performance Tracking: Provide reports detailing forecast accuracy, sales performance comparing target, and promotional impact to senior leadership; continuously refine forecasting methods.
Technology & Automation: Utilize forecasting software and AI-driven tools to improve prediction accuracy and efficiency.
Strategic Planning & MP/TP Process Management (Monthly/Quarterly/Annually):
- Lead strategic planning and annual management plan development process via collecting and synthesizing key market trends, business requirements and strategic priorities across key business units and functions, to provide a consolidated view of the market, business targets and key execution strategies
- Manage annual/quarterly strategic plans and management KPIs
- Create and formulate clear and succinct narrative and quantitative analysis of the market landscape, competitive and customer analysis and how Samsung should position and navigate the changing market conditions and challenges to achieve the business goals and objectives
- Communicate, collaborate and project manage key cross-functional initiatives
- Iterate realignment, reinforcement of the key objectives, goals and strategy based on changes in the market dynamics and business situation in real time

Strategic Initiatives and Tasks Management
- Track and manage various strategic initiatives, key tasks and requests in a systematic manner (strategic Initiatives and tasks may come from Strategic Planning reviews, Top Management meetings, team workshops etc.)
- Collaborate across cross-functional Samsung teams to track down key tasks and activities and provide periodic and ad hoc updates on the progress.
- Organize and provide progress visibility to key stakeholders proactively

Cross-functional Project / Process Management:
- Lead coordination and operation of cross-functional initiatives and projects to address specific business needs
- Develop key narratives and build project plans to organize, track and manage the projects throughout the year
- Conduct post mortems for enhancing the project outcome in the future

Strategic Business Operations:
- Lead the development of weekly integrated operations reports that create a clear analysis and narrative of how GVI lines of business perform across sales, marketing, SCM, financial and operational views
- Provide critical market/competitive insights that informs the organization for strategic changes
- Lead weekly, monthly, quarterly business review meetings (WBR/MBR/QBR) to address key business and operational issues and resolve business decisions
- Lead top executive management workshops and business reviews to continue alignment of key business priorities and strategies
- Manage, coordinate and communicate division wide KPI’s and MBO’s with key executive stakeholders

Skills and Qualifications

Minimum Qualifications

Bachelor’s Degree in Business, Economics, Finance, or similar
14+ years of combined experience across Finance, Demand Planning & Forecasting, Business Planning, and Operations
10+ years People Management experience including executive experience leading managers across multiple departments and functions
Knowledge of accounting principles, financial regulations, and industry standards.
Experience navigating large, Fortune 500 matrix organizations
Excellent written and verbal communications skills
Ability to make decisions, to give direction, and to measure individual/team performance

Preferred Qualifications

MBA and 12+ years of relevant experience
Global work experience
Bilingual in Korean preferred

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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