Service Lane Specialist - Traveling Role

Field-Based | Various U.S. Locations (Near Major Airport Required)

Full-Time Direct Hire | Travel-Intensive Role

$65-70K + Company Vehicle Provided (for work usage only)

Drive Dealership Performance. Elevate Customer Experience.

Join a high-impact, nationally recognized program supporting thousands of dealerships across the U.S. The Service Lane Specialist plays a critical role in helping dealerships modernize operations, increase service profitability, and deliver an exceptional customer experience through the implementation of cutting-edge service lane technologies.

This is a dynamic, field-facing role combining consulting, training, and performance coaching—ideal for someone who thrives on influencing change and building strong relationships.

What You’ll Do

Strategic Consulting & Performance Coaching

Partner directly with dealership leadership to implement best-in-class service lane processes
Coach Service Advisors, Managers, and BDC teams on improving efficiency, customer retention, and profitability
Drive adoption of key programs such as MPVI (Multi-Point Vehicle Inspections) and GM service standards

Digital Tool Optimization

Lead implementation and optimization of service lane technologies, including Online Service Scheduling (OSS)
Ensure systems are properly configured and fully utilized to maximize appointment flow and shop capacity
Troubleshoot technical and process-related challenges

Performance Management & KPI Ownership

Monitor and analyze dealership performance across key metrics (cycle times, retention, customer satisfaction)
Develop and execute improvement plans for underperforming stores
Support dealerships in meeting program requirements and achieving incentive targets

Relationship Management & Collaboration

Act as a trusted advisor and liaison between dealerships and regional leadership teams
Communicate program updates, progress, and opportunities across stakeholders
Share best practices and success stories to drive continuous improvement

What Success Looks Like

Within your first 90 days, you’ll be actively influencing dealership performance, building strong relationships, and delivering measurable improvements in operational efficiency and customer experience.

Required

1 to 3+ years of experience in automotive dealership operations, service, BDC, or OEM environment
Strong understanding of dealership service workflows and cross-functional operations
Excellent communication, presentation, and relationship-building skills
Highly organized, self-motivated, and comfortable working independently in a field-based role
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Valid driver’s license and ability to travel extensively

Preferred

Experience in consultative sales, training, or field support roles
Familiarity with service platforms (Service Workbench, Xtime, Service Edge, etc.)
Knowledge of Dealership Management Systems (DMS)
Background in performance improvement or process optimization

Travel & Work Environment

Travel 3 to 4 days per week, visiting 4 to 6 dealerships weekly
Overnight travel (2 to 3 nights/week) depending on territory
Must reside within 60 minutes of a major airport
Business professional attire required in the field

Training & Development

Structured 6 to 8 week onboarding program with corporate training and field ride-alongs
Ongoing coaching and development, with full ramp-up expected within ~6 months
Exposure to best practices across a nationwide network of dealerships

Why Join This Program?

Be part of a high-visibility, high-impact initiative supporting over 4,000 dealerships nationwide
Work with a collaborative, high-energy team focused on continuous improvement
Gain valuable experience in consulting, operations, and performance optimization
Company vehicle provided for business travel

EOE, including Disability/Veterans.

You should be proficient in:

Automotive Repair