Job Description
Job Overview:
Build Your Career with Ashley Furniture - Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary:
The Shop Technician Supervisor directs and supervises a team of product technicians, ensuring timely completion of furniture repairs, quality workmanship, and adherence to company standards. This hands-on leadership role plans and schedules daily work assignments, monitors workflow, and ensures all work meets quality standards and client specifications through the use of company software including "Product Quality" and "High Jump." The Shop Technician Supervisor enforces safety policies, manages inventory of parts and tools, processes customer claims and returns, and implements best practices to enhance shop productivity and reduce downtime while fostering a positive, collaborative team environment.
Responsibilities:
This position is responsible for leading and developing a team of repair technicians while overseeing daily shop operations to ensure repairs, customer claims, and product processing activities are completed safely, efficiently, and to established quality standards. The role plans and schedules work assignments, balances workloads, monitors productivity and performance metrics, and provides coaching, training, and development to support employee growth and operational success. Responsibilities include maintaining quality assurance standards, managing tools, equipment, parts, and inventory, coordinating repair priorities with internal partners, and ensuring accurate documentation and resolution of customer claims and warranty work. The position also drives continuous improvement initiatives, supports process optimization, and provides hands-on technical expertise to enhance repair quality, customer satisfaction, and overall operational performance.## Qualifications:
- High school diploma or GED equivalent required
- Minimum 3-5 years of experience in furniture repair, product restoration, or technical service
- Minimum 2 years of supervisory or team leadership experience
- Strong technical knowledge of furniture construction, repair techniques, and finishing methods
- Excellent leadership and team management skills with ability to motivate and develop technicians
- Strong organizational and time management skills with ability to manage multiple priorities
- Excellent communication skills, both written and verbal, with customer service orientation
- Proficiency with shop management software including "Product Quality" and "High Jump"
- Knowledge of safety regulations, PPE requirements, and safe work practices
- Ability to work independently and make sound decisions
- Physical ability to perform furniture repairs, lift up to 75 lbs, and stand for extended periods
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Additional Qualifications, Preferred:
- Associate's degree in Business Administration, Operations Management, or related field
- 5+ years of furniture repair or technical service experience in retail or distribution environment
- Experience with Ashley Furniture products, warranty processes, and repair specifications
- Familiarity with inventory management and parts procurement
- Background in training and development with ability to conduct technical skills training
- Lean or Six Sigma certification with process improvement experience
- Understanding of woodworking, upholstery repair, and furniture finishing techniques
- Experience with customer satisfaction programs and service recovery
- Knowledge of quality management systems and performance metrics
Work Environment:
This position is located in an active shop environment with moderate to high noise levels from equipment operation including power tools, compressors, and machinery. The role involves exposure to wood dust, finishing materials, adhesives, and other shop chemicals requiring use of personal protective equipment (PPE). Physical requirements include standing for extended periods, lifting furniture and materials up to 75 lbs, and performing manual repair work. The position operates in a climate-controlled shop with proper ventilation and lighting designed for detailed repair work.
Pay:
$28.00 - $36.00/hour (based on experience and qualifications)
Benefits We Offer:
- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Tuition Assistance
- Ashley Wellness Centers (location specific)
- 401(k) and Profit Sharing
- Life Insurance
Our Core Values:
Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.
Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.
You should be proficient in:
- Customer Service
- Supervisory Experience
- Microsoft Excel
- Furniture Repair
- PowerBI
