Datalink Configuration Material & Technical Pubs Specialist (Remote)


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Annapolis, MD

Job Description

As posted by the hiring company

Job Overview:

Date Posted:



United States of America


HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

The Collins Aerospace Business Aviation Services (BAS) Global Customer Experience organization is looking for an experienced and broadly developed professional with strong technical writing skills and extensive knowledge of flight deck connectivity services to join our diverse team. You will be part of a larger aircraft connectivity support support team, but we do expect that you can work independently and with limited oversight. This role is anticipated to be remote or hybrid, with the occasional travel or in-person engagement.

ARINCDirect provides ACARS datalink hosting services for thousands of aircraft via a subscription service model. Your responsibilities will include supporting and directing all work aspects of the Airline Modifiable Interface (AMI) software in coordination with OEMs, customers, product, and engineering teams.

In addition, this role requires strong technical writing skills as it entails responsibility for the creation and maintenance of customer facing technical support and service description documents, as well as operating procedures. Business aviation experience and knowledge of satellite networks such as Iridium, Inmarsat, and Viasat are a plus.

This role will also support the larger business by analyzing metrics and designing reports to help drive critical business decisions. In this capacity, you will be working with and submitting reports to relevant business and product leaders.

Position will be based in Annapolis, Maryland; consideration to work remotely will be given to highly qualified candidates. Candidate will be expected to travel as needed.


  • Coordinate with OEMs and customers to identify when new or revised AMIs are needed.
  • Initiate the project in coordination with the OEMs, determine license impacts, plan for schedule and roles alignment.
  • Coordinate the development and testing by liaising between aircraft and avionics OEMs, internal/external customers, and engineering.
  • Identify the need for and champion engineering and development resource allocation for AMI/AOC requirements
  • Procure materials/software required for the creation of AMI/AOC.
  • Manage configurations available for ordering for currency and availability.
  • Assure export classification and control compliance
  • Create and maintain the library of Flight Deck User Guides
  • Create and maintain an appropriate inventory for customer orders
  • Handle customer orders and shipping of the AMI software
  • Maintain currency of existing licensing agreements together with contracts and legal teams
  • Execute the development and revisions of various technical publications
  • Accurately analyze and collect data for various types of business reports
  • Create business reports that provide insight into key data points
  • Travel requirement: < 25% of the time

Qualifications You Must Have:

  • Bachelor’s degree and 5 years of prior relevant experience OR
  • Advanced Degree in a related field and minimum 3 years of experience OR
  • In absence of a degree, 9 years of relevant experience is required
  • Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
  • Technical understanding of flight deck connectivity products including Data Management Unit (DMU) configuration procedures and flight deck Flight Management System (FMS) functionality
  • Demonstrated technical aptitude in the aviation industry
  • Strong technical written and professional verbal communication skills
  • Strong analytical skills
  • Demonstrated ability to manage time and prioritize projects to meet deadlines
  • Excellent critical thinking skills to help solve business problems and make decisions

Preferred Qualifications:

  • Business aviation industry experience: aircraft OEM airframes and knowledge of current equipment utilized for aircraft communications (SATCOM, VHF, DATALINK)
  • Knowledge of satellite networks, such as Iridium, Inmarsat, and ViaSat
  • Experience working across a highly matrixed organization, connecting multiple functional teams
  • General knowledge of business operations, objectives, strategies, process and information flow

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


* Please consider the following role type definitions as you apply for this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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