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Cyber Lead Field Service and Technical Advisor

Baker Hughes

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Longmont, CO
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Job Description

As posted by the hiring company

Job Overview:

Cyber Lead Field Service and Technical Advisor

Are you passionate about building relationships and ensuring customer success?

Do you have a passion for delivering new technology, solving problems for our customers?

Join Our Nexus Controls Team

Nexus Controls, a Baker Hughes business has been serving customers worldwide for more than a century. We leverage multiple Turbine and Compressor Controls platforms and a proven Distributed Controls System (DCS) platform, along with a complete OT Cybersecurity, Excitation, Mechanical, Instrumentation & Controls, and Global Service portfolio to meet customer needs.

Partner with the best

As a Cyber Lead Field Service and Technical Manager, you will be responsible for coordinating Cyber related New Product Introduction (NPI) & services readiness, developing, and maintaining a services certification and training program, and supporting field services mobilization for First of Kind installs, Customer Issue Resolution (CIR), and Field Engineer mentoring of next generation talent.

As a Cyber Lead Field Service and Technical Advisor, you will be responsible for:

  • In-laboratory validating of NPI cyber-equipment, including server & virtual machine configuration, network & firewall set-up and configuration, and cyber related software suites
  • Developing & Maintaining a Certification & Qualification program based on instructional design and skill development. This includes creating certification and training content with a network of subject matter experts from engineering, services, & commercial teams.
  • Participating in field services mobilization for First of a kind installation for new NPI, critical Customer Issue Resolution (CIR), and mentoring next generation Field Services personnel.
  • Supporting Services global communication for product specific notifications. Updating the network of L1-L3 Cyber Field Engineer experts and serving as hub of knowledge and information reading product topics.
  • Leveraging experience with industrial Cyber Security Standards as they apply to OT environments. Understanding and ability to navigate customer requirements for Cyber security standards in NIST, NERC CIP, ISO, & IEC.
  • Developing and mentoring your teams' skills to strengthen performance and improve support to customers and the business
  • Providing support, mentoring, supervision, and guidance to Field Engineers to ensure
  • day-to-day wellsite work activities are completed
  • Provide technical direction and guidance to craft labor in support of a power equipment outage
  • Presents projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams.
  • Handles complex medium term project processes. Department has to define approaches. Variety due to customization to client needs.
  • Handles important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side .


Fuel your passion

To be successful in this role you will:

  • Bachelor of Science degree from an accredited university or college. Minimum of 5 additional years of experience in Field Service and Technical Advising.
  • Have 4 years’ experience with cyber & industry controls background in an OT cybersecurity environment (Power Generation, O&G Pipeline, DCS applications, PLC, Industrial, etc.)
  • Have field experience on a customer site and cybersecurity troubleshooting
  • Be able to travel 30% of the time
  • Strong technical writing and communication skills related to technical manuals interpretation and field troubleshooting process thinking
  • Possess application DCS knowledge, Gas Turbine, Steam Turbine, Aero, Compressor, controls experience
  • Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and coordinate team in a matrixed environment
  • Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Occasional remote working as required
  • Flexibility within the day or week to get the job done


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits
  • The pay range for this role will be: SPB
  • You will be eligible to participate in the Baker Hughes Fullsteam Short-term incentive program applicable for the above position. The actual payout for your short-term incentive award will be based on company and individual performance and is contingent upon Baker Hughes achieving pre-determined financial results.
  • You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level and specific requirements of each of these plans


About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.