Job Description

JOB SUMMARY

Perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer.

Essential Functions

Order placement and management:

     - Generate transfer orders based on customer forecasts, current inventory levels, and established lead times

     - Work with cross-functional teams, taking the lead to ensure timely deliveries

     - Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety           

      Personnel

     - Provide weekly inventory reports for major accounts

    - Attend weekly Production Meetings

     - Adhere to all Quality System Policies and Procedures

Customer interaction:

     - Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency

     - Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction

Team collaboration:

     - Collaborate with other departments to address customer needs and concerns

Documentation:

     - Maintain comprehensive and accurate records of customer interactions

     - Track customer inquiries and complaints, maintaining records until resolution

     - Maintain all documentation requirements for Site ISO 9001:2015 certification

Safety:

     - Keep work area clean and orderly, follows all company procedures and safety policies

     - Track customer inquiries and complaints maintaining records until resolution

     - Actively participate in Daily Toolbox Talk

 

 

 

 

 

 

 

Required for All Jobs

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Performs other duties as assigned

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Complies with all policies and standards