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Job Description
As posted by the hiring company
Job Overview:
- Customer Satisfaction: Maintain CSAT above 90%, improve customer feedback participation, and ensure timely resolution of escalated customer concerns.
- Service Performance: Meet or exceed established KPIs for customer response times, abandoned calls, ticket resolution, and SLA compliance.
- Team Effectiveness: Improve employee performance, retention, and technical capabilities through coaching, development, and accountability.
- Operational Excellence: Drive continuous improvements in support processes, efficiency, and cross-functional issue resolution.
