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Customer Success Manager

ALK Technologies, Inc.

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Remote, CO
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Customer Success Manager

Trimble Program and Project Management (PPM) is searching for the right person to join our team as a Customer Success Manager for ProjectSight. If your mission is to help organizations like our clients use software to succeed, then read on.

As a Customer Success Manager, you will work closely with a large portfolio of our clients to help maximize their success while identifying and mitigating any risks. Your passion, expertise and focus will result in client satisfaction, renewals, client advocacy, and expansion.

What you’ll do:

  • Leverage Gainsight PX to monitor automated user journeys focusing on driving adoption

  • Monitor customer success reports and key metrics to determine appropriate actions

  • Provide basic training and guidance as necessary to users to help drive adoption

  • Review and respond to user surveys to identify and mitigate risk

  • Assist in the creation of content aimed at helping users maximize usage and success

  • Partner cross functionally to assist clients as necessary

  • Evolve and automate workflows and playbooks to improve results

What we are looking for:

  • Must have a minimum of 2 years in mission critical software as a solution client facing role such as Customer Success

  • Experience leveraging data, guide and engagement solutions from tools such as Gainsight PX or similar in order to drive product usage.

  • Prefer, but not required to have a minimum of 2 years in experience in construction project management

  • BA/BS required

  • Experience working with complex, multi-divisional, enterprise organizations

  • Superior verbal and written communication skills

  • Ability to understand and solve complicated problems

  • Strong sense of urgency with a solutions-oriented mindset

  • Experience working with cross-functional teams such as technical support, product, account management, and marketing.

  • Willingness to occasionally travel to visit clients


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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

57200

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74300

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D