Job Description

AriZona Beverages, founded in Brooklyn, NY in 1992, is proud to be a family owned and operated American company. AriZona’s mission is to offer top quality beverages in uniquely designed packages that are accessible and affordable. AriZona Beverages – makers of the number one ready-to-drink Iced Tea in America – holds a unique position in the global beverage industry with its iconic $0.99 big can and “keeping it real” no frills approach to the consumer market.

SUMMARY/OBJECTIVE 

The Customer Solution Representative is responsible for managing customer orders and ensuring timely and accurate delivery through effective coordination across internal teams, customers, brokers, and third-party logistics providers. This role requires strong interest in learning and developing knowledge in supply chain operations, problem-solving skills, and the ability to proactively manage order exceptions to support on-time and in-full (OTIF) performance. The position plays a key role in maintaining customer satisfaction while supporting overall company operational goals.

ESSENTIAL FUNCTIONS 

• Manage customer orders and reporting within the SAP system and various third-party vendors and customer portals.
• Review and validate incoming orders for accuracy, completeness, and correct customer information.
• Monitor orders throughout the fulfillment process to ensure on-time and in-full delivery.
• Track, identify, and communicate order exceptions or delays as they arise.
• Proactively troubleshoot and resolve order, inventory, or logistics issues to minimize service disruptions.

• Verify inventory availability and coordinate with internal teams to support order fulfillment.
• Maintain clear and consistent communication with internal departments, customers, and external partners regarding shipment updates or potential delays.
• Collaborate with the sales team, logistics brokers, and customer buyers to ensure smooth order processing and delivery.
• Coordinate with third-party logistics providers (3PLs) to manage transportation and delivery scheduling.
• Address customer concerns or complaints and work toward timely, effective solutions.
• Analyze supply chain or logistics challenges and recommend improvements when possible.
• Work independently while maintaining high productivity, organization, and attention to detail.
• Build and maintain strong relationships with customers and business partners.
• Advocate for the needs of the customer while supporting the operational goals and priorities ofAriZona.

QUALIFICATIONS & SKILLS

• Knowledge of supply chain operations, logistics, and order fulfillment processes.
• Strong analytical and problem-solving skills with the ability to identify and resolve issues quickly.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a focus on relationship building and accountability.

SUPERVISORY RESPONSIBILITY