Job Description

Customer Service Associate / Order Analyst

Key Resin Company

Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.

We’re not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you’ll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance.

Why Join Key Resin?

This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous paid time off
• 401(k) with company match
• Pension plan
• Supportive, team-oriented culture

Position Overview

As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.

Key Responsibilities

• Provide outstanding customer service to both internal and external customers
• Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
• Enter, track, and maintain customer orders with accuracy
• Investigate order questions and resolve discrepancies
• Place drop-ship purchase orders with vendors
• Prepare and send product samples to customers

Qualifications

• Minimum of 2 years of customer service experience
• Experience in manufacturing or construction industries is a plus
• Accounting knowledge is a plus
• SAP / ERP experience preferred

Skills & Competencies

• Strong customer service focus with a sense of urgency
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and priorities simultaneously
• Basic math proficiency, including ratios, fractions, and multiplication
• Self-motivated with strong problem-solving abilities
• Clear and professional written and verbal communication skills
• Willingness and ability to learn our products and industry

Join Our Team

If you’re looking for a rewarding role where your work matters, and you want to be part of a company that values its employees and invests in their future, we encourage you to apply.