Customer Service Specialist - Mining


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Sparks, NV

Job Description

As posted by the hiring company

Job Overview:

Job Summary

This position is responsible for providing high levels of customer service in addition to providing administrative support. On-the-job training will be provided.

Key Responsibilities:

  • Maintains and attracts potential customers by handling inbound customer communication relating to new and existing orders.

  • Processes and monitors all customer requests, utilizing multiple systems.

  • Researches and resolves customer issues, including back orders and other special requests.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.

  • Follows up with Sales Department, suppliers, and customers on any outstanding issues.

  • Looks for opportunities to provide solutions.

  • Makes recommendations on areas for process improvement.

  • Completes office administration tasks, including accounts payable, invoice submission.

Skills & Qualifications:

  • High school diploma required; Bachelor’s degree a plus

  • 1-3 years applicable experience in a customer relationship type role

  • Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors

  • Knowledge of SAP is an asset

  • Strong communication skills, both verbal and written

  • Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently

  • Proven problem-solving skills and resourcefulness

  • Ability to manage multiple priorities in a fast-paced and complex environment

  • Good organization and time management skills

  • Attentive and active listening abilities

  • Ability to maintain composure and positive attitude during difficult times

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

EEO Statement:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law

OFCCP EEO Supplement


3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.