Job Description

Customer Service / Sales Support

Location: Corona, CA

Schedule: Monday–Friday, 7:00 AM–3:30 PM (schedule may vary slightly)

Pay: 20-23hr doe

We are seeking an experienced Customer Service / Sales Representative to provide excellent customer support while assisting with sales growth. This position will manage customer inquiries and orders, resolve issues, coordinate with internal departments, and conduct outbound calls to develop new business.

Key Responsibilities

• Respond to customer inquiries by phone, email, and online portals
• Prepare quotes and process sales orders
• Provide order updates and follow up with customers
• Resolve customer concerns professionally and efficiently
• Coordinate with Manufacturing, Planning, Quality, and other departments
• Maintain accurate customer and order records
• Build and maintain strong customer relationships
• Conduct cold and warm calls to support sales growth
• Meet individual and team sales goals
• Maintain required daily call volume
• Identify opportunities to improve customer satisfaction

Qualifications

• 3+ years of customer service experience; industry experience preferred
• Strong verbal and written communication skills
• Proficient with Microsoft Office
• ERP experience preferred
• Minimum typing speed of 30 WPM
• Strong organization and attention to detail
• Ability to follow written and verbal instructions

You should be proficient in:

• Customer Service
• Inside Sales
• manfucturing
• quotes