Description

Reporting to NA Customer Service Supervisor, CSR SOP is responsible for monitoring our order in-box, processing orders, taking order related in bound calls Distribution and or end users. Able to respond to customers in a timely manner via email and or phone call on any backorders, tracking information, also stock checks, and all other inquiries related to purchase orders.  

• Monitors the customer service In-Box and process orders accordingly 
• Renames subject lines on contact inquires to reflect customer full name and phone number before filing in appropriate folder 
• Responds back to customer in a timely manner on any order related topics 
• Monitors back orders to ensure customer expectations are met 
• Log all calls in Maximizer in 2025 will become Sales Force 
• Contacts transport companies when needed for updates on shipments 
• Sends claims to credit department for processing of RMA, Call Tag information Processes and assigns uninstalled claims through CRM 
• Is aware of phone status in cisco finesse to always ensure proper phone coverage 
• Requests German AIR order quotes 
• Request Air quotes when required 
• Process Air Freight Orders 
• Ensures that customer exceptions are taken into consideration when processing orders 
• Verifies Knowledge base for most updated process information 
• Monitors EDI orders and releases orders into the warehouse 
• Communicates with our warehouse when required for order updates and or modifications required before order is picked and packed. 
• Ensure INFOR order status 50 at the end of each day 
• Adds project names to INFOR when noted on purchase orders 
• Attends weekly alignment meetings 
• Ensures that they are trained on any new platforms when introduced by Schluter 

Requirements

• High School Diploma required 
• Minimum 1 to 2 years' experience in a related position 
• Excellent verbal and written communication skills 
• Self-starter, demonstrates initiative and commitment to world class service 
• Must be a multitasker 
• Knowledge of Excel and Word 
• CRM Expertise Maximizer Open and clear communicator 
• Deliver creative and ingenious ideas for change and continuous improvement 
• Excellent organizational skills 
• Must be a team player 

COMPANY BENEFITS 

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

 "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
 

Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. 

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.

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